Apartment Manager (Coburn Woods Apartments)

Cascadia Health•Portland, OR

1d•Onsite

About The Position

The Apartment Manager oversees the daily operations of Coburn Woods Apartments in outer Northeast Portland, working 12 hours per week. The role includes tenant relations, property maintenance, and financial administration. The manager is expected to respect differences within the Cascadia community, promote integrated care and trauma-informed, person-first approaches, and help foster an accepting work environment. The position is centered on in-person tenant and community engagement, with no hybrid or remote work option. Work may take place in administrative or clinical offices and community settings, including client residences, correctional facilities, shelters, hospitals, and public places. Meal periods and breaks may be interrupted. The role requires awareness of potential aggressive behavior, disease exposure, biohazards, noise, and contaminants. Work is diverse and can involve unpredictable circumstances and disruptions, requiring flexible time management and sound judgment.

Requirements

High school diploma or GED.
Effective communication and active listening skills.
Effective interpersonal and customer service skills.
Ability to work proactively and effectively both independently and as part of a team.
Basic knowledge of Trauma-Informed Care, Motivational Interviewing, and evidence-based practices.
Ability to operate computer hardware and software at the level needed to perform job functions.
Ability to travel to multiple locations throughout the Portland Metro area.
Ability to perform CPR, provide First Aid, and effectively use AED equipment.
CPR and First Aid certifications are required and must remain current.
Employees must obtain and maintain all licenses, certifications, registrations, and other credentials required for the position; required credentials must remain active and in good standing.

Nice To Haves

One year of relevant experience.

Responsibilities

Maintain designated office hours for tenants.
Facilitate monthly tenant community meetings.
Address tenant concerns, complaints, and issues, following the Complaint Process and escalating to the Portfolio Manager when appropriate.
Collect and process rents, deposits, and chargebacks according to established procedures.
Complete and submit weekly reports to the Portfolio Manager.
Assist with tenant move-ins, orientations, and move-outs, including related paperwork.
Support annual and other required recertifications by meeting with tenants, assisting with paperwork, submitting packets, and collecting final signatures.
Help prepare vacant units for re-rent and ensure timely processing of security deposit refunds.
Maintain inventories of property equipment, furnishings, janitorial supplies, and grounds supplies.
Inspect apartments and common areas, identify property needs, and inform the maintenance department.
Respond to maintenance requests, perform minor repairs, or coordinate vendor services through Cascadia’s maintenance department.
Maintain grounds, including watering, mowing, edging, fertilizing, and weeding.
Keep common areas clean and safe, including sidewalks, steps, parking lots, hallways, laundry rooms, restrooms, community rooms, offices, and storage areas; remove snow and ice as needed.
Comply with and implement applicable property regulations, policies, and procedures.
Assist in crisis situations as appropriate, following emergency protocols and coordinating with appropriate parties.
Respect tenant rights and responsibilities and maintain professional boundaries and ethics.
Document and maintain records in accordance with agency policies, local, state, and federal regulations, and billing requirements.
Help ensure the safety of tenants and the property.
Understand fire regulations and evacuation procedures and participate in required safety drills.
Follow mandatory abuse reporting laws and HIPAA requirements.
Complete required annual employee training on time.
Participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
Perform other duties as assigned.
Travel to multiple locations throughout the Portland Metro area as needed.
Maintain current CPR and First Aid certifications and be able to use AED equipment.

Benefits

Generous paid time off; full-time employees earn six weeks in their first year.
Medical and dental coverage beginning the first of the month following hire date.
VSP Vision Discount Plan.
403(b) retirement plan, eligible after 60 days, with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution of up to 5% at fiscal year-end.
Flexible Spending Account for medical, dependent care, and transportation options.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work reimbursement.