Apartment Manager (Coburn Woods Apartments)

Cascadia Health

2d•Onsite

About The Position

The Apartment Manager oversees the daily operations of Coburn Woods Apartments in outer Northeast Portland, including tenant relations, property maintenance, and financial administration. The position maintains designated office hours, facilitates tenant community meetings, addresses concerns, processes rents and related payments, assists with move-ins and move-outs, and supports compliance-related recertifications. It also involves inspecting apartments and shared spaces, coordinating maintenance and vendor services, preparing vacant units for re-rent, maintaining supplies and inventories, and ensuring grounds and common areas are clean and safe. The role is expected to respect differences within the Cascadia community, promote integrated care and trauma-informed, person-first approaches, and help create an accepting work environment. The Apartment Manager follows applicable property regulations and agency procedures, maintains compliant records, respects tenant rights and professional boundaries, supports crisis response and safety procedures, and completes required training and meetings. This is an in-person position with a schedule of 12 hours per week and travel to multiple locations throughout the Portland Metro area may be required.

Requirements

High school diploma or GED.
Effective communication and active listening skills.
Effective interpersonal and customer service skills.
Ability to work proactively and effectively both independently and as part of a team.
Basic knowledge of Trauma Informed Care, Motivational Interviewing, and evidence-based practices.
Ability to operate computer hardware and software at the level needed to perform job functions.
Ability to travel to multiple locations throughout the Portland Metro area.
Ability to perform CPR and First Aid and effectively use AED equipment; CPR and First Aid certifications must remain current.

Nice To Haves

One year of relevant experience.

Responsibilities

Maintain designated office hours for tenants.
Facilitate monthly tenant community meetings.
Address tenant concerns, complaints, and issues promptly, following the Complaint Process and escalating to the Portfolio Manager when appropriate.
Collect and process rents, deposits, and chargebacks according to established procedures.
Complete and submit weekly reports to the Portfolio Manager.
Assist with tenant move-ins, orientations, and move-outs, including related paperwork.
Support the Compliance Department with annual and as-needed recertifications by meeting tenants, assisting with paperwork, submitting packets, and collecting final signatures.
Oversee preparation of vacant units for re-rent and ensure timely processing of security deposit refunds.
Maintain inventories of property equipment, furnishings, janitorial supplies, and grounds supplies.
Inspect apartments and common areas regularly and inform the maintenance department of property needs.
Respond to maintenance requests, perform minor repairs, or coordinate vendor services through the maintenance department.
Maintain grounds through watering, mowing, edging, fertilizing, and weeding.
Keep common areas clean and safe, and remove snow and ice as needed.
Comply with and implement regulations, policies, and procedures applicable to the property.
Assist in crisis situations as appropriate, following emergency protocols and coordinating with appropriate parties.
Respect tenant rights and responsibilities and demonstrate professional boundaries and ethics.
Maintain records in compliance with agency policies, regulations, and billing requirements.
Promote the safety of tenants and property; understand fire regulations and evacuation procedures and participate in safety drills.
Adhere to mandatory abuse reporting laws and HIPAA requirements.
Complete required annual employee training and participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
Travel to multiple locations throughout the Portland Metro area as needed.
Perform other duties as assigned.

Benefits

Paid time off; full-time employees earn six weeks in their first year.
Medical and dental coverage beginning the first of the month following hire date.
VSP Vision Discount Plan.
403(b) retirement plan with immediate 100% vesting and a company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution.
Flexible Spending Account options for medical, dependent care, and transportation.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work Reimbursement.