Apartment Maintenance Service Coordinator

Southern Management Companies • Baltimore, MD

11d

About The Position

The Apartment Maintenance Service Coordinator is the first point of contact for residents who need maintenance in their homes. This role coordinates resident service requests, work orders, apartment turnovers, scheduled maintenance, and after-hours emergencies. The coordinator communicates with vendors, documents Service Technician work hours according to internal quality-control standards, and provides excellent customer service to residents, team members, and vendors. The position also supports positive workplace culture and community/company engagement efforts, and performs other duties as assigned by a manager or supervisor.

Requirements

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Ability to keep neat and accurate records.
• Ability to understand and follow directions.
• Competence with technology, including Microsoft Office.
• High school diploma or GED.
• One year of experience in clerical/data entry and an office environment.

Nice To Haves

• Experience with Yardi software products.

Responsibilities

• Coordinate incoming service requests.
• Manage work orders for resident requests, apartment turnovers, scheduled maintenance, and after-hours emergencies.
• Communicate with vendors regarding scheduled work.
• Ensure Service Technician work hours are documented according to internal quality-control standards.
• Build positive relationships with team members, customers, and vendors.
• Provide high levels of service to customers and team members.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community and company engagement efforts.
• Perform other duties as assigned by a manager or supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED