Apartment Maintenance Manager

AIR Communities•Atlanta, GA

About The Position

AIR Communities is hiring an Apartment Maintenance Manager for an apartment community in Atlanta, Georgia. The role leads and develops a maintenance team and oversees property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests. The manager communicates property maintenance and capital needs to management and ensures they are addressed, maintains compliance with AIR procedures and applicable regulations—including Environmental Health & Safety matters—and manages the budget to maximize return on investment while maintaining quality and customer service. The position includes regular resident and team-member service responsibilities and may require a flexible schedule, evening and weekend work, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.

Requirements

At least 3 years of experience in technical maintenance and facilities management in the property management industry.
1–3 years of experience leading a team in customer service and asset maintenance.
A reliable mode of transportation.
Ability to work a flexible schedule, including evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
Ability and willingness to move heavy equipment and machinery.
Ability to read, write, and speak English.

Nice To Haves

Passion for team building.
Strong mechanical aptitude.
Solution-focused and practical approach.
Motivation and customer-service orientation.
Highly organized, with strong troubleshooting skills and attention to detail.

Responsibilities

Lead and develop a team of at least one direct report.
Provide exemplary service to residents and team members.
Manage property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
Communicate property maintenance and capital needs to management and ensure those needs are addressed.
Ensure compliance with AIR operating procedures and guidelines, regulations, and other requirements, including Environmental Health & Safety matters.
Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.

Benefits

15% target bonus opportunity.
Quarterly customer service satisfaction bonuses of up to $250 per month for qualifying Service Managers.
Apartment discount benefit option for living on-site.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.