Apartment Leasing Professional

Quest Management Group • Columbus, OH

12d • $22 - $24

About The Position

The Apartment Leasing Professional works to maintain high physical occupancy by attracting and retaining qualified residents. The role is responsible for leasing, marketing, and maintaining positive resident relations. It includes office administration, prospect tours and application processing, lease preparation, resident onboarding and renewals, responding to resident concerns, enforcing community policies, and marketing the community through online and on-site channels. The position may also assist with special projects or other duties as directed by management.

Requirements

• At least one year of experience in a customer-service-related industry.
• Proficient computer skills.
• Experience using Microsoft Word, Excel, PowerPoint, and Outlook.
• Basic knowledge of Fair Housing laws.

Nice To Haves

• Property management system (PMS) experience.

Responsibilities

• Perform general office and clerical duties, including answering phones, preparing work orders, typing, and filing.
• Assist with lease transactions by preparing leases and gathering applicant history and credit approvals.
• Greet prospective residents, identify their needs, complete guest cards, tour apartments and community amenities, and work to close leases.
• Collect application paperwork, deposits, and fees, and obtain information needed to process applications, including credit checks, rental history, and employment verification.
• Prepare leases and addendums after approval and help ensure apartments are ready for move-in on the agreed date.
• Follow up with prospects who have not leased and, when appropriate, refer them to another community property.
• Obtain new residents’ signatures on required paperwork, update activity reports, and orient residents to community rules and policies.
• Monitor renewals and distribute and follow up on renewal offers until finalized.
• Prepare and distribute resident notices as needed.
• Listen respectfully to resident requests, complaints, and comments; respond to concerns and consult the Property Manager when needed.
• Apply community policies consistently and enforce them.
• Update websites with current availability and pricing and place online advertisements.
• Distribute resident referral and community event or promotion materials, newsletters, flyers, and pamphlets.
• Assist with placing, removing, and updating banners, balloons, signs, and flags used for marketing.
• Shop competitors monthly, maintain market surveys, and suggest specials or pricing changes based on market findings.
• Maintain attendance as an essential job function.
• Assist with special projects or activities as assigned.

Benefits

• Medical, dental, and vision insurance.
• 128 hours of paid time off annually.
• Five days of accrued sick leave per year.
• 13 paid holidays, plus the employee’s birthday off as a personal holiday.
• 401(k) with an employer match of up to 5%.
• Ongoing training, education reimbursement, mentorship, and growth opportunities.
• Employee recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed