AP Escalation Specialist

EMCOR Facilities Services, Inc.•Norristown, PA

31d

About The Position

The Accounts Payable Escalation Specialist is a key contributor in the execution of EFS Customer Commitments by consistently delivering world-class facility management services to our customers while maintaining effective relationships with our vendors. This position acts as the point of contact with vendors and internal partners for the purposes of resolving payment issues with vendor invoices. The Accounts Payable Escalation Specialist plays a critical role in the goal to prevent lost revenue, thereby contributing to the profitability of the organization.

Requirements

Minimum BS/BA degree in business related field or equivalent in work experience.
Minimum 2 years of experience working in a high volume, fast paced AP or Accounting role.
Proficient in MS Office..
Strong written and oral communication skills.
Demonstrated ability to problem –solve; Research and analyze complex payment disputes
Strong organizational skills, ability to multi-task and ability to use good judgment and prioritize and work in a high – volume environment.
Solid work ethic; Self-motivated and time efficient.
Excellent attention to detail with focus on efficiency and accuracy.
Builds and maintains relationships with both internal and external customers. Works with them to meet or exceeds their expectations.
Strong ability to build and maintain internal and external relationships to exceed customer’s expectations.
Strong initiative with the ability to independently seek out relevant information prior to making decisions.
Team player able to work collaboratively with other departments; Consistently works towards team success.
Demonstrates willingness to provide feedback to management on process improvements.

Nice To Haves

Working knowledge of Service Channel and other third-party platform and/or Adobe document management software a plus.

Responsibilities

Processes AP escalations in Corrigo and monitors the working queue for escalations tracking codes.
Interacts regularly with vendors and internal partners to identify and resolve payment issues.
Researches payment disputes and coordinates EFS efforts in dispute resolution. Ensures required documentation from vendors through Corrigo, by phone calls or emails as needed.
Manages and fully understands customer requirements for assigned accounts.
Assists other team members with Accounts Payable escalations as required by AP Manager.
Assists in the AP process as needed, which may include processing vendor invoices.
Assists with developing Accounts Payable Escalation reports and presentations.
Complies with all safety policies and procedures.
Any other duties as requested by management.