Annual Giving Program Manager

USNA Alumni Association & Foundation•Annapolis, MD

1d•$57,100 - $71,350•Onsite

About The Position

The Annual Giving Program Manager provides the operational backbone for the Annual Giving department. This role is responsible for the seamless execution of multi-channel fundraising campaigns, ranging from traditional direct mail and phonathons to digital renewal efforts. As a central project manager, you will bridge the gap between high-level strategy and technical execution, ensuring all appeals are tracked, data-driven, and delivered on schedule. This exempt position reports to the Director, Annual Giving Programs, and has a salary range of $57,100 to $71,350. This position pays a competitive salary commensurate with experience and is also eligible for an annual performance-based bonus, when applicable. You would also be eligible for a generous benefits plan which includes medical, dental, vision, an FSA, an HSA, a fully-vested 403(b) retirement plan with employer matching, 22 days of accrued paid time off (PTO) per fiscal year, 14 paid holidays per calendar year, group life insurance, short-term & long-term disability, identity theft protection, and annual opportunities for professional development. Although not guaranteed, certain additional benefits may be offered through the Naval Academy, such as use of certain recreational facilities (including the Brigade Sports Complex gym, marina and indoor/outdoor pools), as well as category II eligibility for employee children to apply to the Naval Academy Primary School. This position is based in historic Annapolis at our current offices in the Fluegel Alumni Center. ABOUT THE U.S. NAVAL ACADEMY ALUMNI ASSOCIATION AND FOUNDATION The United States Naval Academy Alumni Association and the United States Naval Academy Foundation are two independent, not-for-profit corporations sharing a single president and CEO and operating as a fully integrated organization in support of the Naval Academy and its mission. The organization's focus and core competencies are engagement and philanthropy in pursuit of complementary and closely aligned missions. Our Mission: We connect and support our alumni and the U.S. Naval Academy community so that the Brigade and alumni lead and serve at their full potential for the good of the nation.

Requirements

Bachelor's degree in business administration, customer service or related discipline required
2-3 years of supervisory experience required
Strong management skills to include organizational skills and the ability to prioritize
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Knowledge of and proficiency with Microsoft Office Suite
Able to travel up to 10 days a year and work some weekends and holidays

Nice To Haves

Master's degree in customer service preferred
Experience with Blackbaud CRM, Concur and Questica platforms preferred

Responsibilities

Direct Mail & Email Coordination: Manage the end-to-end production of physical and digital appeals, including list segmentation, proofing, and distribution.
Phonathon & Digital Outreach: Assist in the administration of phonathon programs and multi-channel communication streams to drive donor participation.
PC (President's Council/Leadership) Renewals: Coordinate specialized renewal efforts for mid-level and leadership annual donors to ensure high retention rates.
Team Project Oversight: Serve as the primary project manager for the Annual Giving team, maintaining a master calendar of all fundraising activities and deadlines.
Vendor Management: Coordinate with external partners and mail houses for outsourced calling and mailing programs, ensuring quality control and adherence to budget and timelines.
Workflow Optimization: Identify opportunities to streamline internal processes to increase the efficiency of the fundraising cycle.
CRM Proficiency: Utilize fundraising databases (CRM) and digital tools to manage donor records and execute complex data queries.
Appeal Tracking: Maintain rigorous records of all appeals to ensure accurate attribution of gifts and donor engagement.
Results Reporting: Monitor and track fundraising results, providing the Director with regular updates on campaign progress and performance metrics.

Benefits

medical
dental
vision
an FSA
an HSA
a fully-vested 403(b) retirement plan with employer matching
22 days of accrued paid time off (PTO) per fiscal year
14 paid holidays per calendar year
group life insurance
short-term & long-term disability
identity theft protection
annual opportunities for professional development
use of certain recreational facilities (including the Brigade Sports Complex gym, marina and indoor/outdoor pools)
category II eligibility for employee children to apply to the Naval Academy Primary School