Annual Giving Officer, Friends

SAN FRANCISCO SYMPHONY•San Francisco, CA

3d•Hybrid

About The Position

The Annual Giving Officer, Friends (AGOF) is responsible for the fundraising strategy for the Symphony’s Friends level donors who give <$5,000 a year bringing in approximately $2.1 million annually. The AGOF serves on a team of three who oversee the fundraising strategy for the Symphony’s three giving levels: Friends, Baton Circle, and Maestro Circle. Solicitation efforts are employed primarily via telefundraising, direct mail, electronic media, and personal contact. Strategies include donor acquisition, renewal, and upgrades with the goal of moving donors to increase their level of investment in the Symphony. The AGOF is actively involved in managing and supporting the vendor relationships that are strategic thought partners in these efforts. The AGOF is a frontline fundraiser responsible for managing a portfolio of 50-60 Annual Gift prospects, with a goal of developing them as future major donors to the Symphony. This position reports to the Senior Giving Officer, Maestro Circle and works closely with gift officers and the stewardship/operations staff within the Development team.

Requirements

3-5 years of direct response fundraising or direct mail marketing, experience with printing/mail shop and online fundraising platforms.
Strong organizational skills, with ability to work independently and manage highly detailed tasks.
Ability to handle multiple tasks and priorities, and meet deadlines in a high-volume, fast-paced environment.
Self-directed, performance-oriented; demonstrated achievement of goals.
Excellent communication skills, both written and verbal.
Committed to success of the symphonic artform and able to communicate thoughtfully and enthusiastically about the work of the San Francisco Symphony.
Proficient in Microsoft Office and donor database software.
Able to intermittently work nights and weekends as required.

Nice To Haves

Familiarity with and/or passion for orchestral music a plus.
Tessitura preferred.

Responsibilities

Plan, implement, and evaluate annual strategy for renewal of donors under $2,500, acquisition of new donors, and solicitation of additional gifts, including upgrades, from current donors to achieve budgeted revenue goals.
With the Senior Giving Officer, Maestro Circle and the Annual Giving Officer, Baton Circle, develop, execute, and communicate a comprehensive, integrated moves management strategy to meet and exceed income goals and increase donors at all levels of giving.
Work with the Manager, Prospect Research and Development to integrate prospect research and wealth screening into the strategies for individual giving.
Manage the relationship between SFS and the Direct Mail Firm and drive all direct mail planning and execution to meet income goals and build new audiences for the SFS.
Actively research membership strategies to ensure that the Symphony is implementing the most current text donor renewal and acquisition techniques and strategies.
Oversee strategy and execution of telefundraising campaigns.
Manage external telefund vendor. Manage all negotiations and strategy.
Complete data pull process to ensure information is transmitted to the external vendor in a timely manner.
Work with Development Operations and Stewardship teams to ensure timely and accurate gift entry, processing, premium fulfillment, monthly payment plans, and pledge follow ups.
Work with Development, IT, Marketing, and Patron Services to ensure data and other key Membership system needs are met.
Lead data append strategy and implementation plans.
With the Deputy Director, Development and the Senior Giving Officer, Maestro Circle, govern and report on expenses, revenue, and ROI for current and future years.
Collaborate with the stewardship and development operations staff on membership events and benefits, campaign premiums, stewardship activities, and other membership communications.
Provide support at all Friends donor events and other events as specified by the Senior Giving Officer, Maestro Circle.
Perform additional duties as required by the SFS.