Animal Care Supervisor

Petco•Bastrop, TX

1d•Onsite

About The Position

The Animal Care Supervisor (also described as the Companion Animal Supervisor) is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service, and combines a commitment to pet welfare with operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional tasks may take place outside the center, such as bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves working near animals and potential exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

1+ year of supervisory experience; preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing, walking, bending, kneeling, reaching, and lifting.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond appropriately to sick or injured animals in alignment with veterinary protocols.
Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
Create a welcoming and engaging environment in Companion Animal and Aquatics areas through high presentation standards.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer-service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends and insights, identify opportunities, and implement improvement plans.
Order live animals efficiently to balance animal welfare, inventory, sales, and margin goals.
Support omni-channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Complete animal maintenance tasks according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Maintain cleanliness, care, and visual presentation in animal areas.
Process transactions efficiently while delivering a positive customer experience, including cashiering and point-of-sale transactions.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines; provide ongoing feedback and support.
Perform additional duties as needed to support business needs.