Animal Care Supervisor

Petco•Millenia Orlando, FL

2d•Onsite

About The Position

The Companion Animal Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. It combines a commitment to pet welfare with operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations. The position oversees animal care, department operations, customer service, business performance, and partner development. It includes maintaining animal health and safety, supporting regulatory and veterinary protocols, and serving as Leader on Duty for Pet Care Center operations. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Full-time status eligibility is based on average hours worked, as defined by company policy and applicable law.

Requirements

High school diploma or GED preferred.
At least 1 year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Responsibilities

Ensure the health, safety, and well-being of live animals through adherence to Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals; respond appropriately to sick or injured animals in alignment with veterinary protocols.
Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
Maintain high presentation standards and a welcoming, engaging environment in Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends, identify opportunities, and implement improvement plans.
Order live animals to balance animal welfare, inventory levels, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Maintain cleanliness, care, and visual presentation in animal areas.
Process transactions efficiently while delivering a strong customer experience.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
Provide ongoing feedback and support to strengthen partner performance and engagement.
Assist with additional duties as needed to support business needs.