Animal Assistance Coordinator
About The Position
The Animal Assistance Coordinator supports the daily operations of the Animal Assistance Department, helping ensure activities run efficiently and effectively. The role provides hands-on support with departmental duties, assists in training new employees and volunteers, and helps maintain a positive, compassionate customer experience. The Coordinator also helps foster strong employee relations, address staff concerns, and resolve customer inquiries or complaints professionally and with care. This full-time position is based at the Arizona Humane Society’s Papago Park Campus and works Tuesday through Saturday, 9:00 AM to 5:30 PM. The position requires animal handling experience and the ability to meet the described physical demands and work environment conditions. A pre-employment background check is required.
Requirements
- High school diploma or GED required.
- At least two years of experience providing exemplary customer service.
- Animal handling experience required.
- Excellent interpersonal and conflict resolution skills required.
- Ability to meet the physical demands described, including occasionally lifting or moving up to 50 pounds and hearing above animal noise.
- Pre-employment background check required.
Nice To Haves
- Leadership experience preferred.
- Spanish bilingual ability preferred.
Responsibilities
- Serve as a lead to the Animal Assistance Team, providing direction and support for smooth daily operations.
- Assist with training and developing new employees and volunteers to maintain high-quality service and consistent procedures.
- Handle customer escalations and support positive experiences for customers and team members.
- Create and maintain employee schedules and task assignments to ensure adequate coverage and efficiency.
- Foster a positive, team-oriented workplace culture that encourages collaboration, growth, and compassionate customer interactions.
- Partner with the Animal Assistance Supervisor on staffing, performance management, and department improvements.
- Provide hands-on support with departmental duties as needed.
- Help address staff concerns and resolve customer inquiries or complaints professionally.
Benefits
- Competitive salary.
- Generous paid time off program.
- Up to 8 paid holidays per year.
- 401(k) with employer contribution.
- Medical, dental, and vision plans.
- Employment may qualify for the Public Service Loan Forgiveness (PSLF) program.
- Discounts on veterinary services and other pet perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
