Animal Assistance Coordinator

Arizona Humane Society•Phoenix, AZ

2d•Onsite

About The Position

The Arizona Humane Society is seeking a full-time Animal Assistance Coordinator at its Papago Park Campus. The position works Tuesday through Saturday, 9:00 AM to 5:30 PM, and supports the daily operations of the Animal Assistance Department to help ensure activities run efficiently and effectively. The Coordinator serves as a lead for the Animal Assistance Team, provides direction and hands-on departmental support, and assists with training new employees and volunteers. The role helps maintain a positive, compassionate customer experience, addresses staff concerns, and resolves customer inquiries and escalations with professionalism and care. The Coordinator also works with the Animal Assistance Supervisor on staffing, performance management, and department improvements. The role involves frequent standing, walking, sitting, handling objects and controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling. Occasional lifting or moving of up to 50 pounds is required, as is the ability to hear above animal noise. The work environment includes possible exposure to dust, heat, cold, temperature changes, wet floors, animal noises, odors, and dander. Most time is spent in a typical heated and air-conditioned office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A pre-employment background check is required.

Requirements

High school diploma or GED.
At least two years of exemplary customer service experience.
Animal handling experience.
Excellent interpersonal and conflict resolution skills.
Ability to meet the described physical demands and work-environment requirements, including occasionally lifting or moving up to 50 pounds and hearing above animal noise.
Successful completion of a pre-employment background check.

Nice To Haves

Leadership experience.
Spanish bilingual ability.

Responsibilities

Serve as a lead to the Animal Assistance Team, providing direction and support for smooth daily operations.
Assist with training and developing new employees and volunteers to maintain high-quality service and consistent procedures.
Provide hands-on support with departmental duties as needed.
Handle customer escalations and help ensure a positive experience for customers and team members.
Create and maintain employee schedules and task assignments to ensure adequate coverage and efficiency.
Foster a positive, team-oriented workplace culture that encourages collaboration, growth, and compassionate customer interactions.
Partner with the Animal Assistance Supervisor on staffing, performance management, and department improvements.
Address staff concerns and resolve customer inquiries or complaints professionally and compassionately.