Animal Assistance Specialist

Arizona Humane Society•Phoenix, AZ

1d•Onsite

About The Position

The Arizona Humane Society is seeking a compassionate Animal Assistance Specialist to work full time at its Papago Park Campus. The role provides a positive experience for pets and people while assisting with intake of owned and stray animals, offering surrender-prevention resources when possible, and supporting end-of-life services when needed. The specialist supports Field Operations referrals, including large-scale intakes and sick or injured animals, provides return-to-owner services, and helps pet owners find lost pets. The role also shares the organization’s mission and values to educate and inspire action. The schedule is Thursday through Monday, 9:00 AM to 5:30 PM. The position requires frequent standing, walking, sitting, handling objects and tools, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, and occasional lifting or moving of up to 50 pounds. The work may involve exposure to dust, heat, cold, temperature changes, wet floors, animal noises, odors, and dander, though most time is spent in a typical air-conditioned and heated office environment. Reasonable accommodations may be made for employees with disabilities. A pre-employment background check is required.

Requirements

High school diploma or GED.
At least one year of experience providing exemplary customer service.
Must love working with pets and people.
Pre-employment background check required.

Responsibilities

Assist with intake of owned and stray animals and provide surrender-prevention or rehoming resources when possible.
Support Field Operations referrals for over-the-counter surrenders, including large-scale intakes and sick or injured animals.
Provide return-to-owner services and help people find lost pets, including coordinating returns and microchip clearing.
Check in appointment clients, record concerns, perform medical exams including TPR, obtain current weights, and vaccinate animals.
Review animal profiles and determine whether animals are suitable for adoption.
Collect Animal Assistance and end-of-life service fees and solicit donations.
Provide end-of-life and aftercare services, including offering paws of remembrance and paw prints.
Communicate the organization’s mission and vision during checkout and serve as a voice for AHS.
Pull daily admission reports, including Med Tech to Dispo lists, animals without photos and bite reports, ID Check, and RTO reports.
Answer admission calls and emails professionally and compassionately.
Maintain a positive, empathetic tone when an animal’s outcome is not positive.
Collaborate with the Pet Resource Center team on surrender prevention and customer experience efforts.
Provide excellent, timely, courteous, and professional service to internal and external customers.