Transitional Assistance Coordinator

Housing Forward • Dallas, TX

4d • $53,000 - $72,000 • Hybrid

About The Position

The Transitional Assistance Coordinator advances housing stabilization for households receiving Transitional Assistance. The coordinator supports case managers in ensuring households can access the services and resources needed to obtain and maintain permanent housing and transition successfully from rental assistance. The role leads regular housing stabilization meetings, brings service partners together to resolve barriers, establishes next steps, and tracks follow-through.

The coordinator provides structure and accountability for case coordination across housing providers, behavioral health services, employment supports, and other community resources. They help case managers identify households needing additional support, develop practical solutions, monitor progress toward housing goals, and work closely with the Manager of Housing Initiatives to strengthen service delivery and achieve established outcomes. The position requires strong organization, facilitation, problem-solving, and the ability to manage competing priorities while maintaining collaborative relationships across organizations.

The position normally operates Monday through Friday, 8:00 a.m. to 5:00 p.m. Current guidelines require employees to work at least three days per week in the office, subject to change. Employees must be flexible to work at different sites as scheduled.

Requirements

• At least 2 years of experience in human services-related work or another related field.
• Reliable transportation, a valid state-issued driver’s license, and car insurance.
• Flexibility to work at different sites as scheduled.
• Ability to lift objects weighing up to 25 pounds.
• Knowledge of barriers households face in obtaining and maintaining permanent housing, case management practices, and housing stabilization plans that support households after assistance ends.
• Familiarity with behavioral health, employment, benefits, and community services, and ability to support case managers in identifying barriers, developing practical solutions, and engaging service partners.
• Strong facilitation skills, including the ability to lead housing stabilization meetings and establish clear next steps, responsibilities, and timelines.
• Ability to build productive relationships across organizations, coordinate shared efforts, and promote accountability without direct supervisory authority.
• Strong organizational and time-management skills, including the ability to manage competing priorities, track commitments and milestones, and ensure timely completion of actions.
• Ability to review household and program performance data, identify gaps, and translate findings into practical improvement actions.
• Clear written and verbal communication skills, including documenting decisions, preparing progress updates, and proactively elevating risks and leadership decisions needed with recommended solutions.
• Ability to anticipate challenges, assess risks, and make sound decisions with incomplete information while recognizing when additional support or leadership intervention is needed.
• Proficiency with case management databases, spreadsheets, and tracking tools to monitor progress and maintain accurate records.

Nice To Haves

• Familiarity with homelessness response systems, housing programs, coordinated access, and person-centered, housing-focused approaches.

Responsibilities

• Support case managers in advancing housing stabilization plans and ensuring households can access services and resources needed to obtain and maintain permanent housing.
• Help case managers identify households needing additional support, including households at risk of housing loss or with unresolved service needs.
• Assist case managers in developing practical solutions that reflect household goals.
• Support case managers in preparing households to maintain stable housing after rental assistance ends by addressing ongoing service connections.
• Lead regular housing stabilization meetings with case managers and service partners to review household progress, address barriers, and establish next steps.
• Prepare meeting agendas and prioritize cases requiring joint problem-solving or additional resources.
• Coordinate housing, behavioral health, employment, and community service partners to address household needs and gaps in support.
• Establish action items and timelines, and track commitments through completion.
• Maintain records of decisions, outstanding concerns, and follow-up actions to support continuity across providers.
• Support case managers in resolving challenges related to income, benefits, employment, landlord concerns, and access to supportive services.
• Engage appropriate partners when housing stability is at risk and support timely action to prevent housing loss.
• Elevate unresolved or recurring barriers to leadership with recommended solutions, including additional resources or reassessment of a household’s housing pathway.
• Support providers in developing improvement actions, establishing milestones, and following through on commitments.
• Prepare regular updates on progress, unresolved barriers, and decisions or resources needed to advance housing outcomes.
• Monitor progress toward established outcomes, including housing retention.
• Review household progress with case managers to identify delays, track agreed-upon actions, and address concerns before they threaten housing stability.
• Collaborate with the Manager of Housing Initiatives to review data, identify trends, and assess gaps in services and outcomes.

Benefits

• Flexible PTO policy for full-time employees.
• Office closures on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
• Employer-provided medical, dental, and vision insurance: 90% of employee coverage and 50% of family coverage paid by Housing Forward.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot also provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed