Ancillary Services Supervisor

OPC Pest Services•Burr Ridge, IL

About The Position

OPC Pest Services is hiring a full-time, year-round Ancillary Services Supervisor to lead a team delivering home improvement and pest-management services, including attic remediation, crawl space encapsulation, insulation, gutter protection, and exclusion work. The supervisor helps protect homes and improve customer confidence by overseeing project installation, workmanship, safety, training, and customer satisfaction. The role involves working hands-on in varied settings such as attics, crawl spaces, rooftops, and exterior areas. The supervisor interacts with customers to set expectations and resolve project concerns, coordinates with ancillary and termite teammates, completes required documentation, conducts quality assurance inspections, and safely operates company vehicles, including larger-capacity box trucks. The position starts from home and includes a company vehicle.

Requirements

At least 5 years of general carpentry experience.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Maintain a valid driver's license throughout employment.
Maintain a good driving record.
Pass a criminal history background check, physical exam, and drug screen.
Be able to perform the position's essential functions with or without reasonable accommodations.
Safely use a ladder within the manufacturer's weight capacity.
Wear personal protective equipment, which may include an OSHA-compliant respirator.
Lift, push, pull, and carry up to 50 pounds.
Safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
Work in all types of weather, including heat, cold, rain, sleet, hail, snow, and ice.

Responsibilities

Prepare and install ancillary services, including attic remediation, crawl space encapsulation, insulation, Sentricon, gutter guard, ridge guard, rodent shield, and exclusion services.
Coordinate with ancillary and termite teammates to ensure proper training on services and projects.
Oversee service completion, quality assurance, job safety, technician training, and technician oversight in the service manager's absence.
Set project expectations with customers and explain the process to help ensure satisfaction.
Resolve customer and project problems.
Complete required service-related documentation in accordance with company policies and procedures.
Perform quality assurance inspections to confirm services meet company and customer expectations.
Safely operate company vehicles, including larger-capacity box trucks.
Deliver quality workmanship and help the team exceed customer expectations.

Benefits

Competitive annual salary of $45,000 to $65,000, commensurate with experience, with uncapped sales commissions.
Company vehicle and the ability to start the day from home.
Low-cost medical, dental, and vision insurance.
Company-paid life insurance.
401(k) with a 4.5% company match.
Employee stock purchase plan.
Six paid holidays and up to 15 PTO days during the first year.
Employee discount program through PerkSpot.
Ongoing training, education, and professional development.
Full-time, year-round employment with a stable, growing company.