Ancillary Services Representative

Jax Spine & Pain Centers • Fernandina Beach, FL

3d

About The Position

The Ancillary Services Representative is responsible for friendly, accurate, and timely processing of patient transactions. The role offers product and service solutions, answers basic questions about orders, products, services, and insurance, and supports continuity of care through accurate, thorough documentation. The representative works independently and as part of a team in a fast-paced medical office, collaborating with other departments and helping maintain a courteous, compassionate, respectful, empathetic, dignified, and optimistic environment.

The position includes receiving, routing, and fulfilling orders; responding to patient and provider inquiries; entering information into the EMR; preparing and dispensing DME and other items; and collecting urine samples. The representative maintains confidentiality and follows HIPAA guidelines and regulations. Other duties may include serving as a preceptor for new employees, participating in Continuous Quality Improvement, and performing other assigned duties.

Requirements

• High school diploma or equivalent.
• Ability to work successfully as part of a team.
• Strong communication and customer service skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Basic computer knowledge and competency with computer applications relevant to the position.
• Experience using Electronic Medical Records (EMR) systems.
• Basic computer applications skills, including Word, Excel, and Outlook, and basic phone skills.
• Strong organizational skills.
• Ability to establish and maintain effective working relationships with managers and peers.
• Ability to maintain complete confidentiality.
• Positive attitudes and behaviors toward patients and staff.
• Attention to detail, professional demeanor, friendly and willing attitude, and a compassionate approach to patients.

Nice To Haves

• At least one year of experience in DME customer service or a customer service environment in the medical or DME industry.

Responsibilities

• Receive, route, and fulfill orders from patients, providers, and medical facilities, including orders for braces, injection kits, single-ingredient creams, PRP kits, and BMC kits.
• Answer phones and respond to patient and provider inquiries by researching documentation and insurance guidelines.
• Enter data accurately and promptly into the Electronic Medical Records (EMR) system.
• Pull DME, kits, and single-ingredient creams from inventory, prepare packaging, and dispense items in person.
• Collect urine samples.
• Maintain confidentiality and adhere to HIPAA guidelines and regulations.
• Serve as a preceptor for new employees.
• Perform other duties that support the position and Continuous Quality Improvement, as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED