Ancillary Services Representative

Jax Spine & Pain Centers • Jacksonville, FL

3d

About The Position

The Ancillary Services Representative is responsible for friendly, accurate, and timely processing of patient transactions. The role offers product and service solutions, answers basic questions about orders, products, services, and insurance, and supports continuity of care through accurate documentation and effective collaboration across departments. The representative works independently and as part of a team in a fast-paced medical office while maintaining a courteous, compassionate, respectful, and patient-focused approach.

The position includes processing and fulfilling orders for braces, injection kits, single-ingredient creams, PRP and BMC kits; responding to patient and provider inquiries; entering data into the electronic medical record system; preparing and dispensing inventory; collecting urine samples; and protecting confidential information in accordance with HIPAA guidelines. Other duties include supporting continuous quality improvement and serving as a preceptor for new employees.

Requirements

• High school diploma or equivalent.
• Ability to work successfully as part of a team.
• Strong communication and customer service skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Basic computer knowledge and competence with computer applications relevant to the position.
• Experience using Electronic Medical Records (EMR) systems.
• Strong organizational skills.
• Ability to establish and maintain effective working relationships with managers and peers.
• Ability to maintain complete confidentiality.
• Positive attitudes and behaviors toward patients and staff.
• Professional demeanor, attention to detail, a friendly and willing attitude, and a compassionate approach to patients.

Nice To Haves

• At least one year of experience in DME customer service or a customer service environment in the medical or DME industry.

Responsibilities

• Receive, route, and fulfill orders from patients, providers, and medical facilities, including orders for braces, injection kits, single-ingredient creams, PRP kits, and BMC kits.
• Answer phones and respond to patient or provider inquiries by researching documentation and insurance guidelines.
• Enter data accurately and promptly into the Electronic Medical Records (EMR) system.
• Pull DME, kits, and single-ingredient creams from inventory, prepare packaging, and dispense items in person.
• Collect urine samples.
• Maintain confidentiality and comply with HIPAA guidelines and regulations.
• Collaborate effectively with other departments and contribute to a compassionate, respectful patient-care environment.
• Serve as a preceptor for new employees.
• Perform other logically associated duties that support continuous quality improvement and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED