Analyst Tour & Revenue Optimization

Hilton Grand Vacations•Orlando, FL

1d•$70,000 - $85,000

About The Position

This analyst supports the Tour and Revenue Optimization team by maintaining the analytical foundation used to align tour demand, guest quality, sales and marketing performance, tour-grid capacity, room inventory, staffing, and financial objectives. The role produces reliable insights, uses AI-driven efficiencies, and delivers performance reporting, dashboards, and actionable recommendations to help leaders optimize tour-slot allocation, improve yield and profitability, and identify opportunities or risks earlier. The Analyst works across Sales, Marketing, Business Management, Yield Management, Dispatch, and site operations, while promoting accurate data, consistent reporting, and efficient processes across regions. The position develops and maintains reports and forecasts, analyzes performance and capacity, audits data and reporting, and supports process improvements and special projects. It uses tools and systems including Excel, Cognos, Hyperion, VOICE, Clarity, and Concierge, and works with Coordinators to maintain accurate tour-grid, tour-slot, room-inventory, package, and tour-coding data.

Requirements

Proficiency with Windows and Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Strong analytical skills.
Effective communication abilities.
Ability to set priorities and handle multiple requests in a dynamic environment.
Flexible work schedule that includes nights, weekends, and holidays.
BA/BS/Bachelor's Degree.

Nice To Haves

Accounting or Finance experience.
Vacation Ownership experience.
Advanced Excel experience.
Experience with Hyperion, Oracle, and/or Cognos.
SQL, VBA, or other programming languages.

Responsibilities

Develop, sustain, and review reports to help Tour & Revenue Optimization leaders direct the business in the immediate and future periods.
Analyze regional demand, marketing initiatives, program efficiency, geography, sales performance, and potential revenue to recommend tour waves and slot allocations that improve yield and profitability.
Develop and maintain forecasts for arrivals, tours, room inventory, staffing, and other capacity requirements; compare budget, forecast, and actual results to identify opportunities and risks.
Monitor tour and revenue performance through recurring reports, variance analysis, and trend reviews, translating findings into recommendations for business leaders and site teams.
Create and distribute dashboards, performance reports, ad hoc analyses, PowerPoint presentations, and executive-ready insights using tools such as Excel, Cognos, and Hyperion.
Identify operational challenges and process-improvement opportunities, support timely resolution, and implement scalable solutions that improve resource allocation, revenue growth, profitability, and efficiency.
Maintain standardized reporting templates, process documentation, and shared resources to improve consistency, transparency, and usability across the team and regions.
Audit tour data, room-inventory usage, bookings, and reporting outputs to ensure alignment with revenue-management goals, business rules, and data-quality standards.
Participate in collaborator meetings, communicate performance insights, and support special projects as needed.
Work with Coordinators to maintain accurate tour-grid, tour-slot, room-inventory, package, and tour-coding data using systems such as VOICE, Clarity, and Concierge.
Understand systems of record, including Voice, Chorus, and Clarity.
Apply AI to improve efficiency and work quality.
Represent Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
Complete required Company training and compliance courses.
Follow established guidelines and comply with policies and procedures.
Perform other related duties as assigned.