Analyst, Supply Chain Systems Support (12-month Fixed Term Contract)

Restaurant Brands International•Toronto, ON

13d•CA$63,000 - CA$73,000

About The Position

Restaurant Brands International Inc. (RBI) is seeking an Analyst, Supply Chain Systems Support for a 12-month fixed-term contract to provide maternity leave coverage. This role is crucial for supporting business users, resolving application issues, documenting processes, and ensuring operational continuity across RBI's Supply Chain systems. The ideal candidate will be a quick learner, an excellent communicator, and capable of providing reliable support while collaborating with internal IT teams, business users, vendors, and managed-service partners. The position requires flexibility to work a continental shift schedule, which may include day/night rotations, weekends, and holidays, to align with the 24/7 operational model of Distribution Centers and Supply Chain operations. RBI is committed to growing its iconic brands—TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®—through its Restaurant Brands for Good framework, focusing on sustainable outcomes for food, the planet, and people.

Requirements

Bachelor degree or diploma in Computer Science, Information Technology, Engineering, Business Technology, Supply Chain, or equivalent practical experience.
1+ years of experience in systems analysis, application support, IT support, business analysis, or supply-chain technology support.
Strong analytical, troubleshooting, documentation, and communication skills.
Experience working with enterprise applications, support tickets, testing, system documentation, and cross-functional issue resolution.
Ability to ramp up quickly, follow established processes, manage multiple priorities, and maintain clear handover documentation.
Availability and flexibility to work continental shifts aligned to Distribution Center operating schedules, including nights, weekends, and holidays as required.
Strong Microsoft Office / Microsoft 365 skills, especially Excel, Outlook, Teams, Word, and PowerPoint.
Comfort using AI-assisted tools such as Microsoft Copilot, ChatGPT-style assistants, or similar platforms to accelerate documentation, analysis, knowledge creation, test preparation, and communication.
Interest in no-code/low-code automation tools such as Microsoft Power Automate, Power Apps, Appian, workflow tools, or RPA platforms.
Ability to recognize simple automation opportunities in repetitive support, reporting, and documentation work.
Understanding of responsible AI usage, including validation of outputs and appropriate handling of confidential business information.

Nice To Haves

Experience supporting Supply Chain, Distribution Center, Warehouse, Transportation, Manufacturing, QSR, CPG, Retail, or Franchise operations.
Exposure to SAP supply chain processes, WMS, TMS/routing, inventory, planning, manufacturing, procurement, or order-to-cash processes.
Experience with ServiceNow, Jira, agile delivery practices, testing coordination, or project support.
Experience with Microsoft Power Platform, Appian, RPA tools, AI assistants, or automation-focused process improvement.
Basic understanding of SQL, databases, reporting, interfaces, EDI, APIs, or integration support is an asset.
Reliable support coverage and quick ramp-up into existing systems and processes.
Strong documentation and handover discipline.
Clear communication with business users, IT teams, and vendors.
Practical problem-solving and willingness to learn unfamiliar systems quickly.
Positive contribution to support continuity during the maternity leave period.

Responsibilities

Provide day-to-day support coverage for Supply Chain business users across applications, interfaces, reports, access, and operational process issues.
Provide support coverage according to the assigned continental shift schedule to help ensure continuity for 24/7 Distribution Center and Supply Chain operations.
Triage incidents and requests, gather required information, document business impact, and coordinate next steps with the appropriate resolver teams or vendors.
Support Supply Chain systems and processes across areas such as warehouse operations, transportation, ordering, SAP-connected processes, inventory, planning, procurement, manufacturing, reporting, and integrations.
Maintain clear and complete ticket updates in ServiceNow or other support tools, including work notes, evidence, action owners, and resolution summaries.
Update knowledge articles, support documentation, test scripts, checklists, and handover materials to maintain continuity during the contract period.
Assist with testing, UAT coordination, release support, project hypercare, and issue tracking for Supply Chain system changes.
Escalate blockers, recurring issues, documentation gaps, and support risks to the Manager, Supply Chain Systems in a timely manner.
Support continuous improvement by identifying practical ways to reduce repetitive effort, improve documentation, and simplify support activities.
Use AI-enabled tools, Microsoft Copilot, ChatGPT-style assistants, and no-code/low-code automation responsibly to support documentation, analysis, testing preparation, and repeatable support tasks.