About The Position
Join the team redefining how the world experiences design. This role is a 12-month fixed-term contract based in Sydney. Our hybrid way of working offers flexibility to work remotely and come together on campus for meaningful in-person collaboration. The role is focused on elevating marketing effectiveness, supporting global initiatives & campaigns, managing big moments & crisis mitigation, and ongoing enablement & education. You will run social listening analysis, design and execute qualitative and quantitative research, produce rapid intelligence reports and dashboards, translate complex data into clear insights and recommendations, and contribute to a global reporting framework. You will also support social content measurement & optimisation.
Requirements
- 8+ years in a social listening, market research, or consumer insights role
- Hands-on experience with social listening tools (Meltwater preferred; Sprout Social or similar)
- Comfortable running both qualitative and quantitative research, survey design, concept testing, data analysis
- Strong data storytelling skills and synthesizing large amounts of unstructured data.
- Ability to simplify complexity and present confidently to varied audiences
- Expert understanding of social platforms and audience behaviour (TikTok, Instagram, YouTube, LinkedIn, X, Reddit etc)
- Proactive problem-solver who can manage multiple workstreams and adapt quickly
- Experience working cross-functionally with marketing, brand, or product teams
- Self-starter with tenacity for execution and delivery, with ability to adapt quickly to market trends and business priorities.
- Experience with the use of AI within workflow for both efficiencies and effectiveness
Responsibilities
- Run social listening analysis covering campaign performance, key moments, cultural trends, and competitor activity.
- Design and execute qualitative and quantitative research, including surveys, concept tests, and audience studies.
- Produce rapid intelligence reports and dashboards for key launches, events, and competitive moments.
- Translate complex data into clear, stakeholder-ready insights and recommendations.
- Contribute to a global reporting framework, working with regional teams to ensure consistency.
- Support social content measurement & optimisation in collaboration with Social Media Managers, Growth Strategists and Country leads.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
