Analyst, Rsrch Bus Con I

Freedom Mortgage • Evesham Township, NJ

11d

About The Position

The Analyst, Rsrch Bus Con I (Research Business Control) performs assigned functions within Correspondence & Research accurately and on time, while ensuring compliance with state, federal, and investor guidelines. The role may involve coding disaster loans according to investor requirements, researching and responding to quality-control reviews, and processing exception reports. The analyst also assists with special projects and provides support as volumes and business needs dictate.

This position has no supervisory responsibilities. Work is normally performed in a typical interior work environment without hazardous or unpleasant elements. The listed duties are general responsibilities and are not an all-inclusive list; specific duties may change based on organizational needs.

Requirements

• Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 2 years of mortgage servicing experience.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Good organizational and follow-up skills.
• Self-motivated.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or organization employees.
• Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Ability to assess and diffuse problem situations, influence others to reach consensus, handle difficult customer relationships with tact and diplomacy, and explore creative solutions to customer needs.
• Ability to perform multiple, diverse tasks with some interrelationship across processes, applying a variety of procedures, policies, and precedents.

Responsibilities

• Review disaster reports and identify disaster coding needed based on investor guidelines.
• Research accounts identified in quality-control reviews as out of standard or policy exceptions, and provide timely information to respond.
• Provide information and documentation to refute quality-control observations or identify root causes and suggest corrective actions.
• For selected processes, review account populations for adherence to established standards and timeframes; document research and findings and recommend account- or process-level exceptions.
• Assist with acquisitions and sales activities as needed and directed.
• Recommend creation of or enhancements to Fiserv scripts to improve the end-user experience.
• Assist with accumulating, categorizing, and tracking customer-service issues; as needed, help identify root causes and possible account- or process-level corrective actions.
• Maintain regular and punctual attendance.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level