Sr Analyst Salesforce Bus Analyst
About The Position
The Senior Analyst Salesforce Business Analyst gathers business requirements, analyzes business processes, and coordinates Salesforce projects. The role manages complex, multidisciplinary CRM consulting projects involving Salesforce modules such as Marketing Cloud, Sales Cloud, Manufacturing Cloud, and Service Cloud. It leads consultants and staff through engagements, develops departmental subject-matter expertise, and serves as the overall Salesforce authority. The position provides end-to-end, cross-disciplinary leadership throughout the Salesforce software development lifecycle. It ensures process flows are entered and updated by process owners, reports deficiencies, validates process integrity, evaluates processes for defects and cycle-time issues, assesses cost implications, and recommends solutions. It analyzes user requirements, creates specifications, applies application-development and Agile methodologies, and ensures business needs are formalized, tracked, and resolved. The role also develops Salesforce communication strategies for Technology and business stakeholders. Additional work includes developing process maps and models, designing technical solutions, completing systems testing, assisting with formal change-management practices, and evaluating Salesforce change requests for business impact and operational risk. The analyst coordinates change development, testing, and implementation with relevant parties according to project schedules, delivers solutions on time, provides short- and long-term Salesforce support, and functions as the Salesforce subject-matter expert focused on resolving issues. Other responsibilities may be assigned.
Requirements
- Bachelor’s degree or 8 years of experience in Engineering, Project Controls, and Technology project/business management.
- 3–5 years of Salesforce administration and break/fix experience.
- 3–5 years of technology business requirements gathering and business analysis experience.
- Strong understanding of workflow development, relational database concepts, and systems implementation.
- Strong interpersonal, written, and oral communication skills.
- Ability to exercise independent judgment and take appropriate action.
- Excellent analytical and creative problem-solving skills.
- Excellent listening, written, and oral communication skills.
Nice To Haves
- Familiarity with Google Workspace applications.
- Data management and business intelligence experience; Microsoft BI or Tableau experience is highly desired.
Responsibilities
- Gather business requirements, analyze business processes, and coordinate Salesforce projects.
- Manage complex, multidisciplinary CRM consulting projects involving Salesforce Marketing Cloud, Sales Cloud, Manufacturing Cloud, and Service Cloud.
- Lead consultants and staff through engagements, support the development of departmental subject-matter expertise, and serve as the overall Salesforce authority.
- Provide end-to-end, cross-disciplinary leadership throughout the Salesforce-related software development lifecycle.
- Ensure process owners enter and update process flows; report deficiencies and validate process integrity.
- Evaluate existing processes for defects and cycle-time deficiencies, assess cost implications, and provide solutions to eliminate deficiencies.
- Analyze user requirements, create user specifications, and apply application-development and Agile methodologies to achieve business goals.
- Ensure business needs are formalized, tracked, and resolved.
- Craft Salesforce communication strategies for Technology and business stakeholders.
- Develop Salesforce process maps and models with the organization, design technical solutions to satisfy requirements, and complete formal systems testing.
- Assist with implementing formal change-management practices.
- Evaluate Salesforce requests for change to determine business-process impact and assess operational risk.
- Ensure solutions meet business needs and are delivered on time.
- Provide Salesforce support by responding to problems quickly and providing short- and long-term resolutions as appropriate.
- Coordinate change development, testing, and implementation with relevant parties in accordance with project schedules.
- Function as the Salesforce subject-matter expert, focusing on resolving Salesforce issues.
- Perform other responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
