Analyst, Performance Improvement

University of Washington•Seattle, WA

13d•Onsite

About The Position

Harborview Medical Center’s Patient Care Services has an outstanding opportunity for an Analyst, Performance Improvement. This role serves as a strategic consultant, facilitator, educator, and operational partner, collaborating with clinical and interdisciplinary teams to advance organizational priorities related to patient safety, quality, patient experience, workforce engagement, care delivery, and operational performance.

Requirements

Bachelor’s Degree in healthcare administration, nursing, public health, business administration, industrial engineering, organizational leadership, or related field.
Minimum of four (4) years of experience leading or supporting complex performance improvement initiatives in a healthcare environment.
Demonstrated experience facilitating multidisciplinary teams and influencing leaders and staff through organizational change initiatives.
Advanced knowledge of Lean management systems, improvement science methodologies, and change management principles.
Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
Ability to synthesize complex information into actionable recommendations and executive-level presentations.
Strong facilitation, relationship-building, and collaboration skills with the ability to engage diverse stakeholders.
Ability to manage competing priorities, navigate ambiguity, and adapt to changing organizational needs.
Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
Ability to synthesize complex information into actionable recommendations and executive-level presentations.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

Partner with Patient Care Services leaders to develop and implement strategic improvement plans aligned with organizational priorities
Lead multidisciplinary initiatives focused on patient safety, quality outcomes, care delivery, workforce engagement, patient experience, and operational efficiency
Facilitate improvement workshops and workgroups using Lean methodologies, including A3 problem-solving, value stream mapping, gap analysis, standard work development, leadership standard work, and sustainment planning
Coach leaders and frontline teams on Lean principles, change management, continuous improvement, and performance management practices
Conduct Gemba observations and frontline engagement activities to identify opportunities for clinical and operational improvement
Conduct workflow assessments, observations, interviews, and shadowing activities to identify barriers, inefficiencies, and opportunities to improve patient care delivery
Analyze and synthesize clinical, operational, quality, patient safety, workforce, financial, and patient experience data from multiple systems
Develop dashboards, reports, presentations, executive summaries, and visualizations to support leadership decision-making
Collaborate with nursing leadership, Quality Improvement, Informatics, Finance, Epic IT, and departmental analysts to ensure data accuracy and alignment
Conduct benchmarking and research to identify best practices, emerging trends, and innovative approaches to patient care delivery
Coordinate project plans, timelines, meetings, deliverables, documentation, communication activities, and follow-up actions for Patient Care Services initiatives
Monitor initiative progress, track performance metrics, and support sustainment planning
Facilitate cross-functional collaboration and maintain stakeholder accountability
Participate in committees, workgroups, and special projects aligned with Patient Care Services priorities