Performance Improvement Educator

HHC•Indianapolis, IN

12d•Onsite

About The Position

The Performance Improvement Educator will administer end-user training, develop educational materials, and lead educational meetings with stakeholders. This includes the responsibility to plan, teach, monitor, and evaluate end-users while working with the rest of the training staff to ensure a successful education program. It also includes facilitation of end users needs with stakeholders, such as payors or clinical end users. Other tasks include participating in program development, building lessons, and creating training materials, as well as objective competencies. This role exists to provide systems and process knowledge, facilitated information sharing, and establish a communication pathway between the Strategy & Innovation teams and customers.

Requirements

Accredited Bachelor’s degree in Business or a related field preferred; OR four (4) years of applicable experience in a hospital setting and a High School Diploma or equivalent.
Three (3) years of experience in adult training, program development and implementation
Must meet all Indiana Department of Insurance (IDOI) navigator training and certification requirements within 122-day introductory period
Demonstrate a strong knowledge in Microsoft office (Excel, PowerPoint)
Experience in leading large classes and maintaining an educational environment
Must possess exceptional communication, interpersonal, and management skills
Excellent verbal and written communication skills on all levels required
Experience with personal computers and office equipment required
Working knowledge in Excel, Word, PowerPoint and basic training software required
Demonstrates excellent customer service and organizational skills, detail and task oriented, and sets appropriate priorities
Cross training outside the specialty primary course(s) for adequate back up

Nice To Haves

EPIC Credentialed Trainer certification preferred
Basic accounting and medical terminology preferred
Working knowledge of patient scheduling, registration requirements of Medicare, Medicaid, and commercial insurance companies, and basic revenue cycle operations

Responsibilities

Manages and teaches instructor-led and technology-delivered courses in a classroom or remote environment and works with the Principal Trainer to refine and update course content as required; assists with developing appropriate program evaluation tools to assess the effectiveness of each training module.
As an EPIC Credentialed Trainer, works with the EPIC Principal Trainer to deliver the training program material to an audience for the specific application related to their credentialing; delivers and helps develop and rework EPIC curriculum when appropriate
Follows the instructional sequence for all classes: development, preparation, application and evaluation; develops lesson plans (excluding EPIC Systems) to include course title, primary and secondary objectives, preparatory assignments, references, instructional media, instructional methods, equipment, materials, application and evaluation
Works in conjunction with departmental leadership to develop learning curriculum that will teach best practices, process improvement, and strengthen customer satisfaction; using the Course Development Process (CDP) and outline specific guidelines: Research/Observations, Collaboration, Course Development, Implementation, Monitoring.
Provides support and one-on-one support to users who may require additional assistance and provides long term support to EPIC end-users
Maintains and updates all training materials as needed to keep up with federal, state, local and hospital policies
Assists with assessing quality assurance with the development of electronic, written reports and statistics related to operational performance of the staff for use in evaluations and in determining departmental education needs
Builds effective, collaborative relationships across different internal and external customers to define and solve problems or reach agreements on a course of action while considering multiple perspectives
Serves as a technical resource and ensures proper operation with regards to Healthcare Business Insights (HBI) and NThrive Education system
Maintains/monitors the Revenue Cycle Education Ehub and SharePoint application
Ensures planning, timely execution and proper resourcing of all department project level work as assigned