Manager, Performance Improvement

LCMC Health • New Orleans, LA

1d • Onsite

About The Position

The Performance Improvement Manager plays a key role in helping LCMC Health continuously improve the way we work, serve our patients, and support our teams. In this non-clinical role, you’ll lead enterprise-wide performance improvement initiatives designed to strengthen operational efficiency, effectiveness, accountability, and service excellence across the organization. Working alongside operational, financial, administrative, and support service leaders, you’ll bring together people, data, and innovative ideas to identify opportunities, solve complex challenges, and create sustainable improvements. From developing project plans and analyzing performance data to facilitating cross-functional collaboration and measuring results, you’ll help turn insights into action and ensure improvements make a lasting impact. If you’re energized by solving problems, connecting people, and finding better ways to do things, this is an opportunity to make a difference across an entire healthcare organization.

Requirements

• Six (6) years of experience in performance improvement, operations management, analytics, project management, or a related field.
• Demonstrated success leading or supporting complex, cross-functional projects and initiatives.
• Bachelor's degree in Healthcare Management, Business, Industrial Engineering, Analytics, Finance, or a related field required.
• Advanced project management, planning, and organizational skills.
• Strong analytical and critical-thinking abilities with the ability to turn data into meaningful action.
• Proficiency with data analysis, reporting, and visualization tools.
• Exceptional communication and collaboration skills, with the ability to build relationships and influence across diverse teams.
• Strong organizational and time-management skills with excellent attention to detail.
• Ability to manage multiple priorities, navigate complex projects, and keep initiatives moving forward.
• A continuous improvement mindset and passion for finding smarter, more effective ways to work.

Nice To Haves

• Healthcare experience preferred.
• Master's degree (MBA, MPA, MS Analytics, or similar) preferred.
• Project Management Professional (PMP) or equivalent project management certification preferred.
• Lean Six Sigma Yellow or Green Belt (SSGB) preferred, but not required.
• Certified Professional in Healthcare Quality (CPHQ) preferred, but not required.

Responsibilities

• Lead and support performance improvement initiatives focused on quality, operational efficiency, accountability, and service excellence.
• Use structured project management and continuous improvement methodologies to scope, plan, execute, and monitor initiatives from concept through completion.
• Develop clear project charters, timelines, milestones, deliverables, and success measures.
• Analyze data to uncover performance gaps, trends, root causes, and opportunities for improvement.
• Develop and maintain dashboards, scorecards, reports, and other tools that make performance easier to understand and act upon.
• Bring together cross-functional teams and facilitate working groups to build alignment, encourage collaboration, and move initiatives forward.
• Translate complex data and insights into clear, actionable recommendations and implementation plans.
• Establish meaningful performance metrics and monitor progress against defined goals and targets.
• Help teams standardize, document, and successfully transition improved processes into sustainable day-to-day operations.
• Champion a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
• Partner with leaders and stakeholders to identify opportunities to improve processes, outcomes, and the overall experience for patients, families, and employees.

Benefits

• Our people make health happen.
• Celebrating authenticity, originality, equity, inclusion and a "come on in" attitude is the foundation of LCMC Health’s culture of everyday extraordinary
• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do
• You are welcome here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager