Analyst, Order Processing

Dow Jones•Princeton, TX

1d•$50,000 - $70,000•Hybrid

About The Position

The Analyst, GFO, Order Processing works within Dow Jones’ Finance team, which provides global support across Financial Reporting & Operations, Tax, Treasury, and Financial Planning & Analysis. The role reviews and troubleshoots sales orders and vendor reports and reconciles reports related to order processing and billing. It ensures orders are processed accurately in CRM and billing systems in accordance with Sales Order Process protocol and other business rules. The analyst collaborates with Sales, Customer Service, BPO, Finance, Credit Control, Accounts Receivable, Legal, and Tax teams to support timely and accurate order processing, resolve account and client queries, and ensure relevant legal and tax documentation aligns with legislation. The role also contributes to billing audits, product introductions, employee training, system testing, and client retention.

Requirements

At least 3 years of experience.
Positive outlook on change and flexibility to adapt effectively to new work structures, processes, requirements, or cultures.
Superior interpersonal and organizational skills, a solution-oriented approach to problems, and attention to detail.
Ability to accurately follow extensive procedural guidelines.
Ability to develop and use collaborative relationships to accomplish work goals.
Excellent time and resource management skills to complete work efficiently.
Strong working knowledge of Microsoft applications, primarily Excel.

Nice To Haves

Knowledge of customer relationship management (CRM) and billing systems.

Responsibilities

Process and manage trial, sale, and cancellation orders in the CRM/billing system, ensuring contract compliance.
Assist Customer Service, Credit Control, Accounts Receivable, and Finance departments with account and client queries.
Provide billing backup and data for financial audits.
Participate in new product introductions, acting as a liaison between Product Managers and the Billing department, identifying required processes and communicating product information.
Provide training on process flows and Salesforce functionality.
Participate in testing key system upgrade initiatives, including creating documentation and developing test cases.
Contribute to client retention through customer focus and attention.
Work with Sales, Customer Service, and BPO teams to ensure order processing functions are completed accurately and on time.
Coordinate with Finance, Credit Control, Accounts Receivable, and Customer Service teams to support effective communication and prompt issue follow-up.
Work with Legal and Tax departments to ensure legal and tax documentation aligns with legislation.