Analyst, Learning and Development

Royal Caribbean Cruises Ltd•Miami, FL

2d•Onsite

About The Position

The Analyst, Learning & Development supports program operations, administration, metrics, and participant services across enterprise coaching, assessments, facilitation, team effectiveness, bespoke solutions, and other development work. The role partners with Talent colleagues to support consistent execution, accurate reporting, and a positive participant and stakeholder experience. The position provides recurring operational support for enterprise coaching and assessment practices, including communications, scheduling, tracking, vendor administration, assessment administration, materials, documentation, and follow-through. It also supports development and facilitation experiences and provides reporting and operational assistance for assigned portfolios. In-person facilitation is an emerging expectation, with opportunities to support participant activities, co-facilitate selected segments, and build delivery capability over time. This is a full-time, onsite position based in Miami, Florida, reporting to the Senior Director, Learning and Development. The posting also describes the role's day-to-day work as reporting to the Sr. Manager, Leadership, Facilitation & Development. Applicants must be legally authorized to work in the position's location; immigration or work-visa sponsorship is not available now or in the future.

Requirements

Strong organizational skills, attention to detail, and ability to manage logistics, records, communications, data, and follow-up actions.
Demonstrated proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; ability to learn HR, assessment, coaching, and learning systems quickly.
Ability to maintain trackers, compile data, summarize feedback, and prepare accurate recurring reports and dashboards.
Clear written and verbal communication skills and a service-oriented approach when supporting diverse participants and stakeholders.
Ability to follow established processes, manage multiple assignments, meet deadlines, and escalate risks or issues appropriately.
Professional judgment and discretion when handling participant, coaching, assessment, leadership, or talent-related information.
Curiosity, initiative, and willingness to learn facilitation, coaching, assessment, team effectiveness, leadership development, and measurement practices.
Interest in and readiness to build in-person facilitation capability, including supporting group activities, participant discussions, and selected session segments.
Legally authorized to work in the location where the position is based; the role is not eligible for immigration or work-visa sponsorship now or in the future.

Nice To Haves

Bachelor’s degree in human resources, Business Administration, Learning and Development, Organizational Development, or a related field of study preferred.
One to three years of experience in human resources, learning coordination, program administration, events, communications, data reporting, or related work preferred.

Responsibilities

Coordinate workshops, learning sessions, facilitation events, team effectiveness experiences, and other assigned development activities.
Manage scheduling, registrations, invitations, calendar holds, participant rosters, venue or virtual platform details, materials readiness, and delivery logistics.
Prepare and maintain slides, handouts, facilitator guides, participant resources, activity materials, communications, and reinforcement resources.
Support in-person and virtual facilitation by coordinating activities, breakout discussions, learning exercises, technology, materials, and session flow.
Co-facilitate selected introductions, activities, reflections, practice exercises, or discussion segments as capability develops.
Participate in facilitator preparation, observation, practice, and feedback to strengthen delivery quality and consistency.
Document actions and coordinate post-session communications and follow-through to support adoption, accountability, and sustainment.
Provide day-to-day operational support for enterprise coaching, including participant communications, scheduling, cohort administration, milestone tracking, vendor coordination, materials, documentation, and follow-up.
Coordinate assessment administration, including participant instructions, completion reminders, status tracking, report distribution support, debrief preparation, and follow-up.
Maintain accurate and confidential coaching and assessment records in accordance with established standards and processes.
Monitor participant, vendor, system, or timeline issues and escalate matters requiring Senior Analyst or leader review.
Coordinate recurring communications, trackers, templates, and process documentation that support consistent coaching and assessment execution.
Support intake and discovery by gathering audience information, business context, desired outcomes, timing, constraints, and other required details.
Support approved solution plans through scheduling, stakeholder communications, materials preparation, participant administration, deployment coordination, and action tracking.
Provide logistical guidance to participants, managers, HRBPs, and stakeholders engaging in assigned development experiences.
Capture session notes, feedback themes, action items, and follow-up needs for review by the appropriate talent leader.
Maintain organized records and reusable resources for future delivery and knowledge sharing.
Track participation, completion, utilization, survey responses, feedback, assessment status, stakeholder actions, and other agreed measures.
Gather, validate, and organize data to monitor assigned programs, practices, and bespoke engagements.
Maintain dashboards, trackers, reports, and recurring operational updates that provide visibility into activity, progress, risks, and participant experience.
Compile evaluation data, feedback summaries, and basic insights for review by talent partners; prepare recurring updates and coordinate follow-through.
Identify missing information, recurring questions, process gaps, or operational issues and recommend simple improvements.
Maintain accurate records, materials, reports, and process documentation to support consistent delivery, scalability, and knowledge sharing.
Perform other job-related duties as required or assigned.