Learning & Development Analyst

Hubbard Family Swim School•Phoenix, AZ

About The Position

Under the direction of People and executive leadership, the Learning & Development Analyst supports the development, coordination, and continuous improvement of learning and development programs throughout Hubbard Family Swim School. The role is responsible for instructional design, training content and presentations, learning program alignment, curriculum support, training effectiveness, and strategic administration of the TalentLMS learning management system. The analyst collaborates with Human Resources, the Curriculum Team, trainers, operational leaders, Camp Hubbard, and other departments to ensure training is engaging, consistent, current, and aligned with company initiatives. The position also supports training records and compliance reporting, maintains learning resources, and recommends improvements based on training data and organizational needs. The role is directed and overseen by People and executive leadership. This is a safety-sensitive position. Work takes place in normal office conditions and in and around a pool, where the atmosphere is warm and humid and specified safety precautions must be followed. The noise level is moderate. Physical activities may include sitting, talking, hearing, standing, walking, stooping, crouching, using hands to feel, reach, and type, and occasionally swimming or demonstrating teaching skills. The employee may occasionally lift or move equipment or a small to average-size child weighing up to 50 pounds. The position may also involve testing pool chemicals, monitoring pool equipment, and cleaning or vacuuming the pool.

Requirements

High school diploma or equivalent required.
Strong written communication, visual presentation, organization, creativity, and project-management skills.
Demonstrate personal acceptance of HFSS’s four Core Values.
Demonstrate clear and professional verbal and written communication, including strong grammar and spelling.
Demonstrate problem-solving ability, accountability, initiative, results focus, attention to detail, and high integrity.
Demonstrate leadership, collaboration, and the ability to organize priorities and resources.

Nice To Haves

Additional education or professional experience in learning and development, instructional design, education, training, curriculum development, communications, or a related field.
Experience creating presentations, training materials, or educational content.
Experience with Canva, Google Slides, learning management systems, and other content-development technology.

Responsibilities

Perform duties in a manner that exemplifies HFSS’s Core Values: Everyone Is Family, Do Small Things With Great Love, Whatever It Takes, and Embrace Learning.
Design and develop training presentations, courses, facilitator resources, and educational materials for Swim, Camp, leadership, and company-wide learning programs.
Enhance existing training with instructional methods and visual resources such as presentations, video, photography, interactive activities, games, and other learning tools.
Coordinate and support content, presentations, materials, and communications for monthly HFSSU trainings, monthly Leadership Trainings, annual All Staff Training, and other learning initiatives.
Review existing training programs and identify opportunities to improve consistency, instructional effectiveness, presentation, branding, and alignment with Hubbard initiatives.
Work with trainers and company leaders to maintain alignment on training updates, observations, priorities, leadership expectations, and improvement opportunities.
Serve as the strategic program owner and subject-matter expert for TalentLMS, maintaining knowledge of its functionality and identifying improvements to system structure, automation, reporting, and effectiveness.
Identify organizational training gaps and help develop courses, curriculum, and learning resources based on company and departmental needs.
Support the Curriculum Team with instructional structure, presentation development, formatting, visual design, and preparation of final training materials.
Coordinate course communications, scheduling, and trainer-room logistics for DID and THW trainings. Delivering or facilitating those courses is not part of the role unless separately assigned as a designated trainer.
Monitor learning data and training effectiveness, including evaluations, surveys, course feedback, and other available information, and use findings to recommend improvements.
Partner with Human Resources during onboarding, employee changes, and offboarding to keep training records, employee status, and applicable software accounts aligned.
Coordinate learning-related updates across departments and ensure approved changes are reflected accurately in training content, systems, presentations, and supporting materials.
Maintain organized and current learning resources, files, training materials, and supporting documentation.
Research learning and development practices, instructional methods, technology, and tools that may improve the employee learning experience.
Continue learning and progress toward expert status in instructional design, learning technology, and Hubbard training programs.
Perform miscellaneous job-related duties as assigned.
Track and maintain training completion records, identify overdue or incomplete required training, and provide regular compliance reports to HR.
Coordinate with HR to support accurate training records, follow up on outstanding requirements, and escalate compliance concerns or discrepancies as needed.