Learning & Development Analyst

Hubbard Family Swim School•Phoenix, AZ

About The Position

Under the direction of People and executive leadership, the Learning & Development Analyst supports the development, coordination, and continuous improvement of learning and development programs throughout Hubbard Family Swim School. The position is responsible for instructional design, training content and presentations, learning program alignment, curriculum support, training effectiveness, and strategic administration of the TalentLMS learning management system. The Analyst works collaboratively with Human Resources, the Curriculum Team, trainers, operational leaders, Camp Hubbard, and other departments to keep training engaging, consistent, current, and aligned with company initiatives. The role is expected to fulfill HFSS duties with ethical conduct, community stewardship, individual initiative, and responsive service, and to exemplify the company’s Core Values. The position designs and develops training presentations, courses, facilitator resources, and educational materials for Swim, Camp, leadership, and company-wide programs. It supports monthly HFSSU and Leadership Trainings, annual All Staff Training, and other learning initiatives; reviews existing programs for consistency and effectiveness; identifies training gaps; and monitors learning data to recommend improvements. The Analyst also maintains learning resources and training records, coordinates training communications and logistics, supports the Curriculum Team with instructional and visual design, and partners with HR on onboarding, employee changes, offboarding, and compliance reporting. The role coordinates DID and THW course communication, scheduling, and trainer-room logistics, but does not deliver or facilitate those courses unless separately assigned as a designated trainer. The position works under the direction and oversight of People and executive leadership and collaborates with HR, the Curriculum Team, trainers, General Managers, Site Supervisors, Camp Hubbard, Swim School Operations, and other department leaders and subject-matter experts. The stated employment arrangement is part-time, with full-time possible.

Requirements

High school diploma or equivalent required.
Demonstrated strong written communication, visual presentation, organization, creativity, and project-management skills.
Personal acceptance of the four Core Values of HFSS.
Ability to communicate clearly and professionally verbally and in writing, including writing with proper grammar and correct spelling.
Ability to investigate problems, analyze information, draw reasonable conclusions, find solutions, and recommend system improvements.
Ability to take accountability, accept feedback, act with integrity, show initiative, establish priorities, organize resources, and manage multiple tasks with accuracy.
Warmth, humor, a passion for excellence, and the ability to make customers and staff feel welcome.
Ability to handle incoming requests patiently and professionally, research information, respond with an answer, or forward inquiries to the appropriate manager.
Ability to work collaboratively and foster a cooperative work environment.
Ability to meet the position’s physical demands, including frequently sitting, talking, hearing, standing, walking, stooping, crouching, and using hands to feel, reach, and type; occasionally swimming, demonstrating teaching skills, and lifting or moving equipment or a child weighing up to 50 pounds.
Ability to help maintain pool chemistry and equipment, which may include testing pool chemicals, monitoring pumps and other water-quality equipment, and cleaning or vacuuming the pool.
Ability to work in and around a pool while following specified safety precautions.

Nice To Haves

Additional education or professional experience in learning and development, instructional design, education, training, curriculum development, communications, or a related field.
Experience creating presentations, training materials, or educational content.
Experience with Canva, Google Slides, learning management systems, and other content-development technology.

Responsibilities

Design and develop training presentations, courses, facilitator resources, and educational materials for Swim, Camp, leadership, and company-wide learning programs.
Enhance existing training with instructional methods and visual resources such as presentations, video, photography, interactive activities, games, and other learning tools.
Coordinate content, presentations, materials, and communications for monthly HFSSU trainings, monthly Leadership Trainings, annual All Staff Training, and other company learning initiatives.
Review existing training programs and identify improvements to consistency, instructional effectiveness, presentation, branding, and alignment with Hubbard initiatives.
Work with trainers and company leaders to maintain alignment on training updates, observations, priorities, leadership expectations, and improvement opportunities.
Own and administer TalentLMS as the strategic program owner and subject-matter expert; identify ways to improve its structure, automation, reporting, and effectiveness.
Identify organizational training gaps and help develop courses, curriculum, and learning resources based on company and departmental needs.
Support the Curriculum Team with instructional structure, presentation development, formatting, visual design, and preparation of final training materials.
Coordinate course communication, scheduling, and trainer-room logistics for DID and THW trainings; facilitate these courses only if separately assigned as a designated trainer.
Monitor learning data and training effectiveness, including evaluation results, surveys, course feedback, and other available information, and recommend improvements based on findings.
Partner with HR during onboarding, employee changes, and offboarding to keep training records, employee status, and applicable software accounts aligned.
Coordinate learning-related updates across departments and ensure approved changes are accurately reflected in training content, systems, presentations, and supporting materials.
Maintain organized and current learning resources, files, training materials, and supporting documentation.
Research learning and development practices, instructional methods, technology, and tools that may improve the employee learning experience.
Continue learning and progress toward expert status in instructional design, learning technology, and Hubbard training programs.
Track and maintain training completion records, identify overdue or incomplete required training, and provide regular compliance reports to HR.
Coordinate with HR to maintain accurate training records, follow up on outstanding requirements, and escalate compliance concerns or discrepancies as needed.
Perform miscellaneous job-related duties as assigned.
Perform duties in a manner that exemplifies HFSS’s Core Values: Everyone is Family, Do Small Things With Great Love, Whatever It Takes, and Embrace Learning.