Amusement Service Technician

Accel Entertainment•Dubuque, IA

11d•Onsite

About The Position

Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business. The primary responsibilities of this position include, but are not limited to, maintaining and repairing ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Requirements

Great Customer Service
High school diploma or equivalent
Ability to communicate effectively & follow written or verbal instruction
Strong organizational, problem-solving, analytical skills
Computer literacy helpful but not required
Valid driver’s license
Frequently required to lift/push weights up to 50 pounds

Nice To Haves

Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)

Responsibilities

Respond to and troubleshoot service calls for equipment repairs in a timely manner
Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
Provide exemplary customer service
Manage inventory to ensure parts are available when repairs are needed
Complete all necessary documentation for device entry and logs
Perform auditing procedures on amusement devices, dispensers, and ATMs
Loading and unloading supplies
Assisting in other areas as needed