Americas Sales & Operations Execution

Microsoft•Redmond, WA

1d•$97,600 - $206,400

About The Position

The Americas Sales & Operations Execution Manager is responsible for end-to-end management of the Surface Devices and Accessories Consumer business across all regions. The role manages stakeholder relationships across Devices Supply Chain, Finance, and Sales Operations, and leads demand and supply planning processes aligned with product strategy and financial plans so field teams can provide retail partners with reliable product availability. The position works closely with supply chain leads, Finance, Category leads, and customer operations teams to identify inefficiencies and risks, develop scalable reporting frameworks, and support scenario-based planning for resilient and efficient supply chain performance. The successful candidate brings analytical and communication skills, sound decision-making in conditions of uncertainty and change, and a focus on continuous improvement in operations, processes, and tools. The role also requires experience managing complex internal and external relationships and leading strategic projects from requirements through implementation.

Requirements

Bachelor's degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or a related field, and 6+ years of experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management in a supply chain or operations field; or equivalent experience.
Experience managing complex internal and external relationships.
Experience leading strategic projects from requirements through implementation.
Strong verbal and written communication skills, leadership, and analytical thinking.

Nice To Haves

Master's degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or a related field, and 6+ years of experience in data science/analytics, engineering, or project management in a supply chain or operations field; or equivalent experience.
Bachelor's degree in Supply Chain, Engineering, Data Analytics, Business Operations, or a related field, and 8+ years of experience in data science/analytics, engineering, or project management in a supply chain or operations field; or equivalent experience.

Responsibilities

Own end-to-end alignment of demand and supply planning processes with product strategy and financial targets.
Lead Regional Sales & Operations Execution (S&OE) forums to balance demand and supply risks and create clarity and alignment across functional teams.
Build positive relationships with stakeholders across Supply Chain, Channel Management, Category, Sales, Finance, and Logistics, aligning on business needs.
Proactively identify risks and opportunities and mitigate them where possible.
Develop and improve processes and tools to keep pace with changing business conditions and evolving tools, including AI.
Build trust and credibility in relationships with internal teams and apply expertise in cross-functional and partner teams.
Manage and balance stakeholder escalations, assess requests, and filter or escalate them as appropriate.
Connect customer and partner opportunities with internal stakeholders, including Finance, Sales, and Marketing, and advocate for customers and partners internally.
Define, develop, and implement demand plans, supply plans, risks and opportunities, and KPI tracking for communication to stakeholder groups.
Collaborate with internal stakeholders to finalize project budgets and scopes of work in support of financial and company goals, including realization and margin targets, and ensure adherence to change-control processes.