Americas Sales & Operations Execution

Microsoft•Redmond, WA

14h

About The Position

The Americas Sales & Operations Execution Manager has end-to-end responsibility for managing the Surface Devices and Accessories Consumer business across all regions. The role leads demand and supply planning processes, aligning them with product strategy and financial plans so field teams can provide retail partners with reliable product availability. It partners with Devices Supply Chain, Finance, Sales Operations, Category, Sales, Marketing, Logistics, and customer operations teams to identify inefficiencies, surface risks, develop scalable reporting, and support scenario-based planning for resilient and efficient supply chain performance. The successful candidate brings analytical, communication, relationship-management, and leadership skills to support sound decisions amid uncertainty and change. The role also drives ongoing improvement in operations, processes, and tools, including evolving tools such as AI, and leads strategic projects from requirements through implementation.

Requirements

Bachelor's degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or a related field, and 6+ years of experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management in a supply chain or operations field; or equivalent experience.
Analytical and communication skills, including the ability to make sound decisions amid uncertainty and change.
Experience managing complex internal and external relationships.
Experience leading strategic projects from requirements through implementation.
Verbal and written communication skills, leadership, and analytical thinking.

Nice To Haves

Master's degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or a related field and 6+ years of experience in data science/analytics, engineering, or project management in a supply chain or operations field; or equivalent experience.
Bachelor's degree in Supply Chain, Engineering, Data Analytics, Business Operations, or a related field and 8+ years of experience in data science/analytics, engineering, or project management in a supply chain or operations field; or equivalent experience.

Responsibilities

Own end-to-end alignment of demand and supply planning with product strategy and financial targets.
Lead Regional Sales & Operations Execution (S&OE) forums to balance demand and supply risks and drive clarity and alignment across functional teams.
Build positive relationships with stakeholders across Supply Chain, Channel Management, Category, Sales, Finance, and Logistics.
Identify risks and opportunities proactively and mitigate them where possible.
Develop and improve processes and tools to keep pace with changing business conditions and evolving tools such as AI.
Build trust and credibility with internal teams and cross-functional and partner teams.
Manage and balance stakeholder escalations, determine which requests are necessary, and filter or escalate requests as appropriate.
Connect customer and partner opportunities with internal stakeholders and advocate for customers and partners.
Define, develop, and implement demand plans, supply plans, risks and opportunities, and KPI tracking, and communicate these to stakeholder groups.
Collaborate with internal stakeholders to finalize project budgets and scopes of work to meet financial and company goals, proactively ensuring adherence to change control processes.