Ambulatory RN Coordinator

UT Southwestern Medical Center•Dallas, TX

About The Position

This position works under the general supervision of a physician, advanced practice provider, and/or nursing leadership to provide and coordinate multidisciplinary clinical care for patients and meet ACO requirements. The coordinator serves as team lead for a group of clinical staff assigned to specific patients, supporting efficient care coordination, clinical workflows, and quality and safety measures. The role includes monitoring patient registries and clinic quality metrics, coordinating follow-up to close care gaps, and managing timely responses to patient telephone requests and MyChart messages. The position may involve direct patient care, maintaining or affecting patient records, and other assigned duties. The work is performed in a clinical setting and requires frequent coordination with physicians, other healthcare personnel, patients, and external contacts.

Requirements

Graduate of an approved or accredited nursing program with an Associate Degree in Nursing (ADN).
Registered Nurse (RN) license from the Board of Nurse Examiners for the State of Texas, required upon hire.
Basic Life Support (BLS) certification from the American Heart Association (AHA) or American Red Cross (ARC), required upon hire.
Strong communication skills and ability to facilitate team-based care.
Ability to complete most assignments with substantial independence.
Ability to lift, push, and/or pull up to 50 pounds and stand for long periods.
Ability to maintain current customer service, clinical, and technical skills through training programs and seminars, and comply with departmental policies and procedures.
Ability to suggest changes and assist with developing and implementing policies and procedures.
Ability to read, write, and perform mathematical calculations.
Ability to coordinate information with physicians, residents, fellows, allied health personnel, and office support personnel.
Good verbal and written communication skills.
Ability to provide input and assistance with budgetary monitoring and management.
Knowledge, skills, and abilities specific to the needs of the clinical specialty.
Proficiency in computer technology.
Ability to communicate by telephone with patients, referring physicians, pharmaceutical representatives, vendors, and third-party payees.
Ability to use considerable judgment in applying procedures, nursing assessment techniques, practices, and policies to work problems and the organization and administration of clinical activities.

Nice To Haves

Bachelor's degree in Nursing.
Two years of ambulatory clinical nursing experience.

Responsibilities

Lead a group of clinical staff (POD) assigned to specific patients to support efficient care coordination and clinical procedures.
Ensure staff complete patient quality metrics during clinic visits according to protocols and ACO requirements.
Assign clinical duties to support effective workflows, patient care requirements, and clinical quality and safety measures.
Work with the supervisor to ensure staff are oriented and trained for assigned duties.
Monitor patient registries for patients assigned to the POD.
Coordinate follow-up and assign clinical staff duties to close care gaps identified through the ambulatory clinical quality program.
Monitor POD telephone requests and MyChart in-baskets, and coordinate team assignments to ensure timely responses to patient communications.
Perform duties that may include direct patient care, interaction with human-subjects research participants, or maintaining and affecting patient or research records.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid Time Off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid Parental Leave Benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Merit increases.