Ambulatory Program Assistant Coordinator (APAC) - Medical/ Surgical Subspecialty Clinics

UVA Health•Charlottesville, VA

9d•$21 - $31•Hybrid

About The Position

The Ambulatory Program Assistant Coordinator (APAC) supports newly established HIV patients as they enter care and connect with resources available through the Ryan White Program. This patient-facing coordination role helps patients navigate program eligibility, access essential services, and address socioeconomic needs. The APAC works closely with physicians, nurse coordinators, case management resources, and other multidisciplinary partners to support access to treatment and continuity of care, including for patients throughout Virginia. The role combines direct patient interaction, resource navigation, eligibility support, and collaboration in a specialty ambulatory care environment. Following successful onboarding and orientation, and after demonstrating sustained competency, there may be an opportunity to work remotely one day per week. The position is part of UVA Health, an academic health system integrating patient care, research, education, and community engagement.

Requirements

High school diploma or equivalent.
Three years of clinical experience.
American Heart Association (AHA) Health Care Provider BLS certification.
Either current Medical Assistant certification through a recognized national professional association, such as AAMA, AMT, NAHP, ARMA, or NHA, or Virginia Department of Health certification as an Intermediate EMT, Advanced EMT, or Paramedic.
Ability to lift, push, or pull 20–50 pounds.
May be exposed to chemicals, blood/body fluids, and infectious disease.

Nice To Haves

Experience in case management, patient navigation, healthcare administration, social services, or multidisciplinary care coordination.
Interest in developing expertise in HIV care, infectious disease services, patient navigation, and the Ryan White Program.

Responsibilities

Meet with newly established HIV patients and help them navigate the process of entering care.
Assess patients’ socioeconomic needs and identify appropriate case management support.
Assist patients with Ryan White Program eligibility and enrollment.
Coordinate with physicians, nurse coordinators, and other care team members to support access to treatment and services.
Serve as a knowledgeable, patient-facing representative of the Ryan White Program.
Help connect patients throughout Virginia with resources that support continuity of care.
Contribute to a culture centered on collaboration, transparency, open communication, and excellent patient care.