Clinic Supervisor RN - Ambulatory Surgical Clinics

Hennepin Healthcare•Minneapolis, MN

10d•Onsite

About The Position

Within the Hennepin County Medical Center Patient and Family-Centered Care (PFCC) Practice Model and under general direction, the Clinic Supervisor RN plans, organizes, coordinates, evaluates, and directs nursing and clinical activities in ambulatory clinics and telehealth nursing areas. The role provides leadership and implements the organization’s vision, mission, core values, evidence-based practice, and standards for nursing and clinical care in the clinics. In partnership with the operations manager, the supervisor manages daily clinical operations, staffing, staff competency and performance, regulatory compliance, patient safety, clinical quality improvement, and efficient patient flow. The role works with clinical staff, educators, physicians, and clinic leadership to support effective patient-centered care and continuous improvement. It also assists the Clinic Manager with clinical budget development and monitoring staff overtime. The position covers the Surgery, Urology, Wound & Healing, and Dermatology Clinics. It is in-person, scheduled Monday through Friday on day shifts, with eight-hour shifts and 80 hours per pay period. The reporting span of control is approximately 25 employees.

Requirements

Nursing degree at the associate or bachelor's level, with willingness to obtain a BS/BA within five years of hire.
At least five years of ambulatory care experience, preferably in surgical or procedural clinic settings.
At least three years of ambulatory care clinical leadership experience in ambulatory care, surgical services, or a comparable procedural environment.
Demonstrated experience leading clinical and operational improvement initiatives, including process improvement implementation and development of effective interdisciplinary care-team models, care coordination, and provider support.
Minnesota nursing license as an RN or APN, or an approved equivalent combination of education and experience.
Excellent clinical nursing and leadership skills.
Analytical and planning skills; a proactive, results-oriented approach; and ability to work with minimal day-to-day guidance.
Ability to independently implement ideas and strategies based on information provided at meetings.
Demonstrated knowledge of ambulatory care nursing best practices, including patient safety, satisfaction, access, employee engagement, and optimal patient outcomes.
Demonstrated understanding and facilitation of Health Team Concepts, ambulatory workflow, and designation of ambulatory roles and responsibilities.

Nice To Haves

Master’s degree.
Ambulatory care experience in surgical or procedural clinic settings.

Responsibilities

Partner with the operations manager to manage daily clinical operations, design and maintain clinical services, assure staff competency, and promote efficient patient flow.
Assess clinical staffing needs, complete staffing request forms, review applicant paperwork, and conduct interviews.
Consult with ambulatory education coordinators on curriculum and conduct clinical staff orientation.
Complete clinical staff performance reviews in accordance with organizational guidelines.
Monitor and verify clinical employee competencies; work with clinical educators to develop, implement, and evaluate training plans when deficits are identified.
Support compliance with clinical and organizational regulatory and best-practice standards, and audit and monitor clinical competency using independent and organizational tools and plans.
Maintain knowledge and competency in clinical staff roles and occasionally fill in clinical roles when needed to maintain patient safety and staffing coverage.
Ensure a safe environment for patients, visitors, and staff and maintain applicable safety compliance.
Determine and justify daily and ongoing clinical staffing needs.
Develop, lead, and maintain the clinical components of the Excellence Council to address clinical issues and promote high standards of practice and patient safety within RN, MA, and LPN scopes of licensure.
Collaborate with clinical staff to improve efficient and effective clinic operations and promote a respectful work environment.
Establish and monitor clinical performance and quality improvement activities to meet organizational expectations for effective, efficient, patient-centered care.
Engage clinical staff in monitoring clinical skills, actions, and tasks, and facilitate staff selection of appropriate indicators.
Model and foster customer service that promotes patient satisfaction.
Maintain clinical knowledge and lead clinic or organizational changes, when indicated, to align processes and care with evolving best-practice guidelines.
Assist the Clinic Manager in preparing the budget and ensure appropriate allocation and use of clinical fiscal and human resources to support safe patient care.
Ensure ongoing clinical compliance with accreditation, credentialing, regulatory, professional, and HHS policy and procedure requirements.
Maintain effective communication and working relationships throughout the organization.
Meet frequently with staff to share information, provide opportunities for input and problem solving, focus meetings on actions, and follow up through email, newsletters, or postings.
Work closely with the Medical Director and encourage physician participation in effective clinic operations.
Assist the Clinic Manager in developing and managing the clinical components of the budget.
Monitor staff overtime use and develop a suggested corrective plan, as appropriate.
Perform other functions as assigned.