RN Ambulatory Clinical Supervisor - Wilmington Clinic

MLK Community Healthcare•Los Angeles, CA

About The Position

The Ambulatory Clinical Supervisor manages the day-to-day operations of outpatient clinics and ambulatory services across one or more specialty disciplines or clinic sites. Reporting to the Director, Ambulatory Services, the supervisor provides first-line operational supervision during an eight-hour shift and ensures that staff deliver high-quality, accessible, cost-effective, patient-focused care in compliance with organizational standards and applicable local, state, and federal requirements. The role oversees clinical practice and quality management standards, staff competencies and development, patient-care services, resources, and departmental policies and procedures.

Requirements

Associate degree in nursing.
Current California RN license.
Current Basic Life Support for Providers certification from the American Heart Association.
Advanced Life Support (ACLS) certification from the American Heart Association.
At least two years of clinical experience within the last five years in a hospital, clinic, home-care, nursing-home, or health-facility setting.
At least two years of supervisory or management experience in a healthcare setting.
Excellent observation, verbal, and written communication skills.
Highly organized and able to work independently.
Ability to work with people from diverse backgrounds.
Computer literacy and proficiency with Microsoft Office, Google Suite, and electronic medical records, with the ability to learn new applications easily.
Ability to supervise and direct administrative personnel.
Ability to relate well to patients, clinicians, employees, and other professionals.
Ability to handle confidential matters with discretion.
Ability to understand practice goals and work to achieve them independently and collaboratively with clinician partners.
Working knowledge of managed care and other current health-insurance arrangements.
Fluency in Spanish and English is required.

Nice To Haves

Bachelor’s degree from a four-year college.
Professional certification requiring formal education.

Responsibilities

Supervise operations and delivery of patient-care services in the assigned area.
Ensure staff provide high-quality care in compliance with the Nurse Practice Act, The Joint Commission requirements, and applicable federal, state, and local requirements.
Establish and maintain collaborative relationships with physicians and other departments.
Collaborate with nursing and other departments to resolve patient-care issues, meet access demands, provide convenient operating hours, improve costs, and develop consistent policies and procedures.
Maintain patient-care and quality-service standards that meet member and internal-client expectations.
Act as a patient advocate and resolve patient-care issues.
Recommend and evaluate processes to improve systems and patient-care outcomes across the continuum of care.
Monitor budgets, resource allocations, and financial performance; recommend strategies to reduce costs and improve care and service quality.
Supervise the use and maintenance of equipment, supplies, and medications.
Assist the site Administrator with developing and maintaining department staff competencies.
Supervise and monitor implementation of departmental policies and procedures that support departmental and organizational goals.
Collaborate with physicians, the Medical Director, the Site Administrator, and the Director of Ambulatory Services on patient-service levels and day-to-day departmental operations.
Measure and improve internal and external customer satisfaction.
Assist with human-resource, labor-relations, employee and department safety, and risk-management issues.
Procure supplies and other materials for the medical group site at competitive prices from reputable vendors.
Participate in developing and implementing long-range plans.
Help resolve administrative and operational issues, including clinic property, computer systems, and installed software applications.
Participate in management or leadership meetings as directed or requested.
Ensure compliance with regulations and standards and serve as a liaison between the site and external agencies.
Assist leadership in developing clinic strategic plans and objectives based on identified patient needs.
Maintain strict confidentiality.
Select, hire, orient, train, and supervise non-provider medical-group staff.
Evaluate employee performance and recommend merit increases, promotions, and disciplinary actions.
Resolve administrative and clinical problems.
Organize and conduct regular staff meetings, including setting agendas.
Ensure staff are trained and operate in compliance with government and other regulatory agencies.
Perform other duties as assigned.