AMBULATORY PATIENT SUPPORT COORDINATOR

Moffitt Cancer Center

139d • $17 - $25

About The Position

The Ambulatory Patient Support Coordinator creates a welcoming and supportive environment for patients and visitors at Moffitt’s hospital campuses. The position provides accurate information and directions, guides patients, and supports smooth patient flow through facility lobbies. It requires initiative, problem-solving, and collaboration with support services and nursing staff, as well as participation in patient experience initiatives to strengthen relationships between staff and patients.

The coordinator manages patient flow and supports patient access functions as needed. The role also contributes to strategies and process improvements for lobby operations and patient flow across facilities. Effective communication helps promote organizational alignment and a patient-centered environment. The posted base salary range is $16.75–$25.27; actual compensation may vary based on location and job-related factors.

Requirements

• High school diploma or GED.
• At least two years of customer service experience involving customer inquiries or related experience, unless an associate degree is used as a substitute.
• Excellent verbal, written, and listening skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Access, and with web navigation.
• Strong business acumen and motivational skills.
• High degree of customer focus and demonstrated ability to solve problems effectively.
• Proven ability to promote customer satisfaction.
• Interpersonal skills to coordinate effectively with team members and faculty in an interdisciplinary working relationship.
• Aptitude for positive clinician relations, service recovery, conflict resolution, problem-solving, and time management.

Nice To Haves

• One year of healthcare experience is preferred.
• Bilingual Spanish skills are preferred.
• Associate degree.

Responsibilities

• Provide accurate information and instructions to individuals across hospital campuses.
• Maintain a professional and positive demeanor when interacting with customers and colleagues.
• Manage multiple tasks in a fast-paced environment, including greeting people, operating the information desk, coordinating patient needs, and using information technology systems.
• Coordinate the flow of patients, families, and caregivers through facility lobbies using customer service skills and critical thinking.
• Perform essential patient-flow duties and support patient access functions when needed.
• Collaborate with leadership on short- and long-term projects, including developing waiting-room spaces and coordinating new construction or remodeling to meet practice requirements and optimize patient flow.
• Evaluate patient flow, wait times, and operational processes, including scheduling, registration, checkout, time to appointment, and delays.
• Participate in patient-experience initiatives and collaborate with support services and nursing staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED