Ambulatory Clinic RN Care Coordinator - Spine Center

The University of Kansas Health System•Overland Park, KS

About The Position

The Ambulatory Clinic RN Care Coordinator is a licensed registered professional nurse who provides ethical, evidence-based, safe, and compassionate nursing care. The role focuses on patient safety and quality of care through identifying and clarifying patient needs, providing clinic-related care and health education, advocating for patients, coordinating healthcare services, and evaluating outcomes. The coordinator supports assigned physicians during clinic sessions, communicates with patients, families, and caregivers, and relays relevant information to physicians. The role helps ensure patients and caregivers understand the plan of care and verifies that orders placed during clinic sessions are completed and results are communicated to the physician. The coordinator manages patient flow, triage, direct care, and continuity of care, including for high-risk patients. The position also uses electronic medical records to document assessments, treatment plans, and progress, and performs other duties as assigned.

Requirements

High school graduate.
Bachelor’s degree in nursing.
At least 2 years of RN experience.
Current, active multistate Registered Nurse license in good standing in the state where the employee lives. Staff hired before February 1, 2024, must obtain a multistate RN license from their state of residence by their next RN license renewal, no later than April 30, 2026.
Basic Cardiac Life Support (BLS or BCLS) certification from the American Heart Association within 14 days.
Basic typing and word-processing ability.
Excellent analytical, critical-thinking, and problem-solving skills.

Nice To Haves

Previous medical office experience.

Responsibilities

Manage patient flow, triage, and direct patient care.
Coordinate communication among front desk staff, nursing staff, physicians, and the clinic manager.
Manage care for the patient population by developing expected outcomes, defining appropriate resource utilization, and working with providers to set patient goals.
Provide nursing support and coordination to optimize patient outcomes and quality of life through clinical and educational programs or support services.
Support patient self-management of disease.
Coordinate continuity of care with patients and families following hospital admission, discharge, and emergency room visits.
Manage high-risk patient care, including patients with multiple comorbidities or elevated risk of hospital readmission, and maintain a registry.
Develop relationships with patients and use assessment skills to identify physical, psychosocial, financial, and environmental healthcare needs.
Educate patients and appropriate ancillary personnel about healthcare needs, safety issues, benefits, diagnostic procedures, medications, nutrition, and health and wellness maintenance.
Use electronic tools such as the EMR to document assessments, clinical findings, treatment plans, and progress toward goals.
Observe, record, and report patients’ conditions and reactions to drugs and treatments to physicians.
Maintain and review patient records, charts, and other pertinent information; record and post test and examination results; and follow up with patients.
Respond to or refer incoming patient treatment-related phone calls.
Instruct patients and families regarding medications and treatment instructions.
Maintain patient confidentiality and document care in the EMR in compliance with practice standards.
Perform the professional, clinical, and technical competencies of the assigned unit or department; other duties may be assigned as required.