Ambulatory Clinic Nurse Care Coordinator (RN)- Heart Rhythm Management

The University of Kansas Health System•Kansas City, KS

About The Position

The Ambulatory Clinic RN Care Coordinator is a licensed registered professional nurse who provides ethical, evidence-based, safe, and compassionate nursing care. The role focuses on patient safety and quality of nursing care through identifying patient needs, providing clinic-related care and health education, advocating for patients, coordinating healthcare services, and evaluating outcomes. The coordinator supports assigned physicians by communicating with patients, families, and caregivers and relaying information to physicians. They provide nursing care during physician clinic sessions, help patients and caregivers understand the plan of care, and verify that orders placed during clinic visits are completed and results are communicated to the physician. The role also manages patient flow, triage, direct care, care coordination, and follow-up, including for high-risk patients and those transitioning after hospital or emergency-room visits.

Requirements

High school graduate.
Bachelor’s degree in nursing.
At least 2 years of RN experience.
Current active multistate Registered Nurse license in good standing in the state where the employee lives. Staff hired before 2/1/2024 must obtain a multistate license from their state of residence by 4/30/2026, at the time of their next RN license renewal.
Basic Cardiac Life Support (BLS or BCLS) certification from the American Heart Association within 14 days.
Basic typing and word-processing ability.
Excellent analytical, critical-thinking, and problem-solving skills.

Nice To Haves

Previous medical office experience.

Responsibilities

Manage patient flow, triage, and direct patient care.
Serve as a communication liaison among front desk staff, nursing staff, physicians, and the clinic manager.
Manage care for the patient population by developing expected outcomes, defining appropriate resource utilization, and working with providers to set patient goals.
Provide nursing support and coordination to improve patient outcomes and quality of life through clinical and educational programs or support services.
Support patient self-management of disease.
Coordinate continuity of care with patients and families following hospital admission, discharge, and emergency-room visits.
Manage high-risk patients, including those with multiple comorbidities or risk of hospital readmission, including through a registry.
Build relationships with patients and use assessment skills to identify physical, psychosocial, financial, and environmental healthcare needs.
Educate patients and appropriate ancillary personnel about healthcare needs, safety issues, and benefits.
Use electronic tools such as the EMR to document assessments, clinical findings, treatment plans, and progress toward goals.
Observe, record, and report patients’ conditions and reactions to drugs and treatments to physicians.
Educate patients and families about diagnostic procedures, medications, nutrition, and health and wellness maintenance.
Maintain and review patient records, charts, and other pertinent information; record and post test and examination results and follow up with patients.
Respond to or refer incoming patient treatment-related phone calls.
Instruct patients and families regarding medications and treatment instructions.
Maintain patient confidentiality.
Document patient care in the EMR in accordance with practice standards.
Perform the professional, clinical, and technical competencies of the assigned unit or department.
Verify clinic-session orders are completed and notify physicians of results.