Ambulatory Clinic Nurse Care Coordinator (RN)- Heart Rhythm Management

The University of Kansas Health System•Kansas City, KS

About The Position

The Ambulatory Clinic RN Care Coordinator is a licensed registered professional nurse who provides ethical, evidence-based, safe, and compassionate nursing care. The role focuses on patient safety and quality of nursing care by identifying and clarifying patient needs, providing clinic-related care and health education, advocating for patients, coordinating healthcare services, and evaluating patient outcomes. The RN Care Coordinator supports assigned physicians by communicating with patients, families, and caregivers and relaying information to physicians. The coordinator provides support and nursing care during physician clinic sessions, helps patients and caregivers understand the plan of care, verifies that orders placed during clinic sessions are completed, and ensures physicians are notified of results. The position also supports patient flow, triage, direct care, continuity of care, and management of high-risk patients. The listed responsibilities describe essential functions but are not exhaustive. Skills and duties may vary by department or unit, and other duties may be assigned as required.

Requirements

High school graduation.
Bachelor’s degree in Nursing.
Two or more years of RN experience.
Current active multistate Registered Nurse license in good standing in the state where the employee lives. Staff hired before February 1, 2024 must obtain a multistate RN license from their state of residence at their next RN license renewal, no later than April 30, 2026.
Basic Cardiac Life Support (BLS or BCLS) certification from the American Heart Association within 14 days.
Basic typing and word-processing ability.
Excellent analytical, critical-thinking, and problem-solving skills.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

Previous medical office experience.

Responsibilities

Manage patient flow, triage, and direct patient care.
Serve as a communication liaison among front desk staff, nursing staff, physicians, and the clinic manager.
Manage the care of the patient population by developing expected outcomes, defining appropriate resource utilization, and working with providers to set patient goals.
Provide nursing support and care coordination to optimize patient outcomes and quality of life through clinical and educational programs or support services.
Support patients in self-management of disease.
Coordinate continuity of care with patients and families following hospital admission, discharge, and emergency room visits.
Manage high-risk patient care, including patients with multiple co-morbidities or elevated risk of hospital readmission, and maintain a registry.
Develop relationships with patients and use assessment skills to identify physical, psychosocial, financial, and environmental healthcare needs.
Educate patients and appropriate ancillary personnel about healthcare needs and safety issues, including through patient education.
Use electronic tools such as the EMR to document assessments, clinical findings, treatment plans, and progress toward goals.
Observe, record, and report patients’ conditions and reactions to drugs and treatments to physicians.
Educate patients and families about diagnostic procedures, medications, nutrition, and health and wellness maintenance.
Maintain and review patient records, charts, and other pertinent information.
Record tests and examination results, post results, and follow up with patients.
Respond to or refer incoming patient treatment-related phone calls.
Instruct patients and families regarding medications and treatment instructions.
Maintain patient confidentiality.
Document patient care in the EMR in compliance with practice standards.
Verify that orders placed during clinic sessions are completed and notify physicians of results.
Support nursing care services during physician clinic sessions and help patients and caregivers understand the plan of care.