Ambulatory Clerical Educator

Southern Ohio Medical Center•Portsmouth, OH

About The Position

The Ambulatory Clerical Educator works under the supervision of the Manager of Ambulatory Information Systems, Education & Onboarding. The role coordinates and delivers onboarding, orientation, application training, and continuing education for ambulatory front-office staff, including Medical Office Assistants, Surgery Schedulers, and Registration personnel. The educator owns standardized onboarding for new front-office hires from Day 1 orientation through validated competency and release to independent work, and maintains documented front-office standard work. By improving registration, scheduling, eligibility, referral, and authorization accuracy, the position supports patient access, reduces front-end denials, and strengthens the patient experience. Each educator is assigned a portfolio—either primary care front-office workflows or specialty and surgical scheduling—as designated by the Manager. The position supports SOMC’s Strategic Values by providing exceptional care to those served and performs other duties as assigned.

Requirements

High school diploma or successful completion of an equivalent high school exam required.
Three years of experience in ambulatory front-office operations, such as registration, scheduling, insurance verification, referrals, or prior authorization, required.

Nice To Haves

Associate’s degree in healthcare administration, business, or a related field preferred.
Certified Medical Administrative Assistant (CMAA), Certified Healthcare Access Associate (CHAA), or equivalent patient access certification preferred.
Working knowledge of Meditech registration and scheduling applications preferred.
Experience training, precepting, or orienting new staff preferred.
Experience with front-end revenue cycle processes, including eligibility and denial prevention, preferred.

Responsibilities

Identify learning needs of front-office staff, including Medical Office Assistants, Surgery Schedulers, and Registration personnel.
Apply adult learning principles and document education in a timely manner using appropriate tools.
Present organized education in classroom, one-on-one, virtual, and at-the-elbow formats.
Develop and deliver education on Meditech registration and scheduling/CWS, insurance verification, referrals, prior authorization, check-in and check-out, message routing, and related front-office workflows.
Provide education on third-party front-office applications, including Phreesia, Experian, and other assigned solutions.
Deliver education on EHR updates, Priority Packs, enhancements, and workflow changes in partnership with Ambulatory Information Systems staff.
Provide ongoing education and resources and serve as a front-office workflow resource for practices.
Educate staff on patient financial responsibility, point-of-service collections, and patient-facing communication consistent with organizational policy.
Attend Educator meetings and collaborate with Ambulatory Clinical Educators to ensure shared workflows are taught consistently.
Participate on committees and task forces; counsel, guide, and direct staff; maintain proficiency in core Medical Office Assistant and Surgery Scheduler duties; and assist with performance appraisals.
Coordinate and deliver standardized onboarding and orientation for new front-office staff, including pre-hire readiness, Day 1 orientation, systems access verification, and role-based learning pathways.
Validate new-hire competency using introductory competency checklists and document completion before release to independent work.
Coordinate onboarding schedules and preceptor assignments with office managers and preceptors, monitor progress, and communicate readiness for independent work.
Conduct structured follow-up with new front-office hires at 30, 60, and 90 days to identify learning needs and support early retention.
Orient clerical float staff to front-office workflows across the practices they cover, in partnership with the office manager supervising the float pool.
Track and report onboarding measures, including orientation completion, time to independent work, and first-year turnover, to the Manager of Ambulatory Information Systems, Education & Onboarding.
Document, standardize, and maintain front-office standard work, tip sheets, workflow guides, and introductory and annual competency checklists, keeping materials current with system and policy changes and documenting and reporting checklist completion.
Partner with office managers to validate that documented standard work reflects actual practice and reduce unwarranted variation between sites.
Partner with Revenue Cycle and the AMB CIS Revenue Cycle Specialist to review registration, eligibility, referral, and authorization-related denial trends and deliver targeted education to prevent recurrence.
Conduct periodic registration and scheduling accuracy reviews and provide follow-up education to individuals and practices as needed.
Perform other duties as assigned.

Benefits

Competitive pay with quarterly market analysis.
Performance-based annual increase and bonus eligibility.
Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension).
Comprehensive medical, dental, and vision coverage.
Medical and dependent care flexible spending accounts.
Earned Wage Access.
Paid Time Off bank with 3 annual sick days.
Life insurance and disability coverage.
Tuition and certification assistance.
Club LC discounted/free gym membership.
Employee discount and payroll deduct programs.
Other benefit offerings; availability and eligibility depend on employment status, position type, and hours worked.