About The Position

Performs duties related to patient care and treatment as directed by attending providers in an outpatient pediatrics clinic. Provides clerical and clinical support to medical staff to help meet patients’ needs and ensure efficient clinic operations. The role may include assisting with examinations and testing, administering prescribed medication under provider supervision, performing and documenting specimen tests, coordinating appointments and procedures, maintaining records and supplies, and supporting patient registration and billing processes. The position is based in a normal clinical outpatient environment and may involve frequent exposure to biohazards and communicable disease.

Requirements

  • High school diploma or equivalent.
  • Graduate of a Medical Assistant Program or the Med Ed Program, or one year of clinical experience.
  • Obtain Basic Life Support certification within 30 days of hire.
  • State criminal background check and federal background check, if applicable, as required for regulated areas.
  • Ability to lift, move, stoop, reach, stand, walk, and carry materials and equipment weighing 40 pounds or more.
  • Ability to position and/or lift patients and stand or walk 4 to 12 hours per day.
  • Ability to respond quickly to varying demands from providers and patients.

Nice To Haves

  • Registration or certification as a medical assistant.
  • One year of experience as a Medical Assistant or in patient care.

Responsibilities

  • Support medical staff in meeting patients’ needs and maintaining efficient outpatient unit operations.
  • Assist providers with requisitions and forms for examinations or testing, help ensure test results are available for visits, and assist patients and providers during medical office visits.
  • Administer prescribed medication under the supervision of an attending provider.
  • Perform qualitative and quantitative tests and examinations of specimens; obtain and document specimens as ordered.
  • Document and report test results to medical providers.
  • After training and skills testing, perform assigned or ordered point-of-care tests and maintain quality-control testing and logs.
  • Schedule additional ancillary testing and assist providers with related requisitions and forms.
  • Act as a chaperone during medical examinations.
  • Ensure medical records and test results, including records from referring physicians, are available for visits; inspect and review records for order and completeness.
  • Monitor the nurse call system and relay calls and information to appropriate staff.
  • Provide information and assistance to patients, families, and visitors as instructed by the physician.
  • Participate in the Quality Assurance Program.
  • Generate patient charge data according to WVU Medicine outpatient procedures.
  • Maintain appropriate supplies and equipment inventory by preparing orders and reporting needs to a supervisor; demonstrate knowledge of equipment use and care, including printers, embossers, and computers.
  • Assist with inventory and equipment maintenance in the assigned outpatient unit.
  • May schedule and coordinate new and return appointments using a computerized system and clinic procedures; schedule and coordinate diagnostic or therapeutic procedures.
  • May register patients, collect identification and billing information, enter data into a computer, obtain charts and fee sheets, and obtain release-of-information and treatment-consent signatures.
  • May assist the Registration Specialist with money deposits and late-night coverage, and assist the Manager or Supervisor with unit correspondence using computer software.
  • May process and mail letters to patients.
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