Ambulatory MA-Float

Advocate Health•Huntersville, NC

3d•$23 - $34

About The Position

The Ambulatory Medical Assistant provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining specialty-specific training and competency. The role performs rooming and visit tasks, supports providers with ordered procedures, completes laboratory duties and testing, administers medications and vaccines, and helps with clinical and administrative workflows. The position floats between the Huntersville and Mountain Island locations and has a variable Monday–Friday schedule, 8 a.m.–5 p.m., for 40 hours per week. The Medical Assistant communicates effectively with patients and teammates, maintains clean and properly stocked work areas, and ensures equipment and supplies are in working order. The role may assist with teammate training and onboarding and may serve as a role champion or committee member. The position requires age-appropriate care across the lifespan and the ability to assess and interpret patient information in accordance with departmental policies and procedures. Requirements vary by division. For Greater Charlotte, Wake Forest, Illinois/Wisconsin, and Floyd/Navicent, a high school diploma or GED is required, along with the applicable Medical Assistant education, experience, certification, and competency requirements described in the posting. The posting also requires two years of experience in a clinical practice setting as a Medical Assistant. The role involves frequent physical activity, lifting up to 35 pounds without assistance, use of patient-handling equipment for specified heavier lifts, and exposure to mechanical, electrical, chemical, and blood/body-fluid hazards. Protective clothing and equipment must be worn as needed.

Requirements

High school diploma or GED.
Greater Charlotte, Wake Forest: completion of an accredited Medical Assistant program, structured clinical military training documented per DD214 in lieu of a formal Medical Assistant program, or EMT qualification.
Illinois/Wisconsin and Floyd/Navicent: completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time Medical Assistant experience within the last five years.
Two years of experience in a clinical practice setting as a Medical Assistant.
Greater Charlotte: current American Heart Association BLS certification; successful completion of Atrium Health’s competency assessment; and recognition or certification as a CMA or RMA by one of the listed national organizations.
Illinois/Wisconsin and Floyd/Navicent: BLS for Healthcare Providers certification issued by the American Heart Association within 45 days unless the department leader determines it is not required; and certification or registration as a CMA or RMA through one of the listed organizations.
Wake Forest: current American Heart Association BLS certification; successful completion of Atrium Health’s competency assessment; and the listed Medical Assistant certification or professional-practice advancement qualifications.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, teammates, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment and another teammate when available for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to wear protective clothing and equipment as needed when exposed to mechanical, electrical, chemical, and blood/body-fluid hazards.

Nice To Haves

Wake Forest: Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas.
Greater Charlotte: successful completion of the system-approved program to become a primary trainer for new teammates.
Wake Forest: professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE, or OSHA/IP certificate holder for the unit; achievement of six points from the list of additional market responsibilities.

Responsibilities

Follow the Medical Assistant scope of practice, policies, and procedures; maintain training and competency for the specialty area while providing patient care.
Perform rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings.
Assist providers with or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing lab orders and requisitions, and tracking results.
Perform point-of-care testing and CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards and applicable orders.
Administer medications and vaccines safely according to the rights of medication administration.
Perform other assigned duties, which may include medication refills, insurance authorizations, safety and regulatory logs, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Communicate effectively and promptly, collaborate with teammates, and escalate issues appropriately.
Maintain a clean work environment; clean instruments and equipment appropriately and ensure equipment and supplies are working and areas are stocked.
May assist with training and onboarding teammates and may serve as a role champion or committee member.
Provide care appropriate to the ages and developmental needs of patients, in accordance with departmental policies and procedures.
Operate equipment necessary to perform the job.