Ambassador [Part-time]
About The Position
The Ambassador represents The Metropolitan Museum of Art to visitors and Members through direct interaction, providing welcoming, inclusive, and professional customer service. The role requires strong hospitality, flexibility, initiative, and the ability to work independently and as part of a team in fast-paced, high-traffic environments. Ambassadors handle large crowds and crowded spaces, answer recurring questions with poise, and help visitors navigate the Museum. The Visitor Experience Department supports admissions, ticketing, membership and group sales, wayfinding, and queue management. Ambassadors help with admissions and membership transactions, visitor guidance, crowd flow, events, and ticket scanning. They keep informed about exhibitions, programs, and campaigns and attend shift briefings and required training.
Requirements
- At least 1 year of experience in customer-focused and service-related industries.
- Previous experience working in high-traffic environments.
- Demonstrated proficiency with Tessitura transactions and other Visitor Experience technology.
- Cash-handling experience.
- Exceptional customer service skills and experience, with a passion for the arts.
- Availability to work weekends and holiday periods.
Responsibilities
- Create a warm, welcoming presence for Museum Members and visitors.
- Learn and use the POS system to sell admission, process group bookings, and sell memberships.
- Assist with indoor and outdoor crowd control and guide visitors to queues and spaces to maintain smooth flow.
- Greet guests, answer questions, provide guidance, and resolve general on-site complaints from guests and Members.
- Stay informed about current and upcoming exhibitions, Museum programs, and marketing campaigns; attend shift updates and required training.
- Scan admission tickets at gallery entrances and for ticketed events and programs.
- Keep POS stations prepared and stocked with supplies, maps, marketing materials, and other relevant printed information.
- Assist with special events, including Member exhibition previews and onsite programs; distribute assistive listening devices and seat auditorium program attendees.
- Help visitors adopt and use the virtual queuing system for entry to select special exhibitions.
- Process Member transactions, identify upsell opportunities, process new and renewing memberships in Tessitura, and complete information and CSI entries for back-of-house reporting and customer resolution.
- Perform other duties reasonably related to the role.
Benefits
- Medical, dental, vision, and life insurance for eligible employees.
- 403(b) basic retirement plan and optional matching retirement plan with an employer match.
- Paid time off, including annual leave, sick leave, and 13 Museum holidays.
- Long-term disability coverage.
- Flexible Spending Accounts and Health Savings Account for eligible health care expenses.
- Commuter benefits for parking or mass transit.
- Free financial-planning services.
- Financial assistance for relevant coursework, seminars, and training programs.
- 25% discount for staff in Museum shops.
- Subsidized staff cafeteria.
- Museums Council pass granting free admission to various museums and cultural institutions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
