Ambassador - Patient Relations - Woodlands

UT MD Anderson Cancer Center•The Woodlands, TX

6d•$37,450 - $48,000•Onsite

About The Position

The Ambassador is part of MD Anderson’s Patient Relations team and supports the institutional Welcome initiative by helping make campus visits safe, comfortable, and welcoming. Ambassadors are stationed at public entrances and Information Desks and contribute to the guest management and visitor access strategy. The role directly influences departmental functions and the patient and visitor experience across the institution. Ambassadors greet and guide patients and visitors, provide campus information and instructions, perform health screening, listen to concerns, and help address issues. The position calls for someone approachable, positive, compassionate, proactive, and dependable, with strong communication and problem-solving skills. The Ambassador should be able to work independently and as part of a team, adapt to changing operational needs, and remain attentive to the safety, comfort, and needs of others. This position is based at the Woodlands Campus and is scheduled Monday through Friday, 10:30 a.m. to 7:00 p.m. Salary range: $37,450–$48,000.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience responding to customer inquiries or related experience; a bachelor's degree may substitute for the required experience.
Must pass a pre-employment skills test as required and administered by Human Resources.
Ability to work independently and contribute positively to a team.
Strong communication and problem-solving skills, and the ability to adapt to changing operational needs.

Nice To Haves

Associate's degree in communications or a related field.
Healthcare experience.
Bilingual in Spanish.

Responsibilities

Acknowledge and greet patients and visitors and perform health screening.
Accurately provide information and instructions about the hospital campus to patients, visitors, and staff.
Maintain a highly professional and positive attitude when interacting with customers and peers.
Perform multiple tasks as a screener, greeter, and information desk staff member in a fast-paced environment.
Perform other duties as assigned.
Listen to concerns, address issues, and work toward resolution while supporting a safe and welcoming environment.