AM Host-Hostess

WVU Medicine•Fairmont, MN

7d•Onsite

About The Position

Provides meal service for patients, including obtaining menu selections in person or through the facility’s ordering system. The role assembles, delivers, retrieves, and cleans patient trays and prepares menu items. The employee supports patient meal service while following dietary orders, food-service procedures, delivery standards, infection-control requirements, and cleanliness standards. Other duties may be assigned.

Requirements

Hold a current Food Handlers card or obtain one within 30 days of hire through an approved provider.
Complete Person in Charge (PIC) training through the County Health Department, as established by the department.
Understand written and oral communication.
Use basic computer components and applications, including a keyboard, mouse, tablet, and applications such as Microsoft Word.
Use speaker phones and headsets and demonstrate telephone etiquette.
Push a fully loaded tray cart weighing approximately 250 pounds.
Stand for extended periods.
Enter isolation-precaution patient rooms using proper protective equipment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Answer patient phone calls courteously and according to established standards.
Use current systems to obtain necessary patient information and accurately process requested menu items.
Explain meal options to patients and obtain their selections.
Compare menu selections with diet orders and adjust selections as needed.
Assemble patient trays, deliver them within timeliness guidelines, and retrieve them within a reasonable timeframe.
Check trays for missing items, correct problems, and maintain condiment supplies on the cart.
Follow procedures for missed meal reports, including alerting nursing.
Follow delivery standards, including hand sanitization, infection-control requirements, use of two patient identifiers, AIDET, and key phrases.
Alert nursing if a patient is not properly positioned to eat or appears to need assistance.
Document information required for ordered calorie counts.
Monitor new patients’ understanding of room service, provide menus, and explain the service as needed.
Communicate patient special requests clearly to tray-line and production personnel and follow up on unusual requests.
Maintain established cleanliness standards in work and patient areas.
Assist with room-service assembly or other food-service areas as needed.