Sartén Restaurant-AM Host/Greeter

Pacific Hospitality Group•Phoenix, AZ

5d•Onsite

About The Position

The Restaurant Host/Hostess is responsible for creating a positive first and last impression for guests by providing a warm welcome, managing seating arrangements, and ensuring smooth restaurant flow. This role serves as the primary point of contact for guests and plays a key role in delivering exceptional hospitality and guest satisfaction.

Requirements

High school diploma or equivalent preferred
Excellent communication and interpersonal skills
Professional appearance and positive attitude
Strong organizational and multitasking abilities
Basic computer skills and experience with reservation or POS systems preferred
Ability to remain calm and courteous during busy service periods
Ability to work flexible schedules, including evenings, weekends, and holidays
Ability to stand and walk for extended periods.
Ability to move throughout the restaurant frequently
Occasional lifting of up to 20 pounds
Ability to work in a fast-paced hospitality environment

Responsibilities

Greet all guests promptly with a friendly, professional, and welcoming demeanor
Manage reservations, waitlists, and walk-in guests efficiently
Escort guests to tables and provide menus
Communicate estimated wait times accurately and professionally
Thank guests upon departure and invite them to return
Respond to guest inquiries regarding restaurant services, menu offerings, and hotel amenities when applicable
Assist with guest concerns and notify management of any service issues
Coordinate seating assignments to maximize guest satisfaction and operational efficiency
Monitor dining room activity and table availability
Maintain accurate reservation and waitlist records
Communicate effectively with servers, managers, and kitchen staff regarding guest flow and special requests
Accommodate guest preferences whenever possible while maintaining balanced server sections
Ensure smooth transitions during peak dining periods
Maintain cleanliness and organization of the host stand, lobby, and entrance areas.
Answer restaurant phone calls and assist guests with reservations and inquiries.
Manage reservation systems and update guest information accurately
Assist with menu presentation and promotional materials
Support restaurant staff with light administrative or service tasks as needed
Follow all company policies, safety procedures, and service standards
Participate in opening, closing, and side work duties