Alumni Records Specialist-540095
About The Position
The Office of Alumni Affairs of the Bureau of Educational and Cultural Affairs provides resources to sustain engagement through support to U.S. Missions worldwide and outreach to nearly 2.5 million exchange alumni in the United States and abroad. Its work strengthens U.S. government alumni identity, expands networks benefiting Americans and international participants, and supports U.S. foreign policy objectives by maintaining relationships with people who have firsthand knowledge of the United States. The office also manages the Exchange Alumni website, a global online community for alumni of U.S. government-sponsored exchange programs. The Alumni Records Specialist tracks, verifies, and updates alumni records; responds to inquiries and compiles reports; supports users of the Alumni Contact Engagement System (ACES); and helps maintain accurate program, user, and contact information. The role also supports the Exchange Alumni website registration process, user engagement, and outreach materials for alumni and overseas missions. The position requires a bachelor's degree, at least one year of specialized experience, relevant data and computer skills, and the ability to obtain and maintain a Secret-level security clearance.
Requirements
- Bachelor's degree.
- At least one year of specialized experience providing the knowledge, skills, and abilities needed to perform the position's responsibilities.
- Basic familiarity with U.S. foreign policy and international educational and cultural exchanges.
- Excellent computer skills, with experience in or ability to learn MS Office applications including Access, Excel, Outlook, PowerPoint, and Word; Adobe Creative Suite; email marketing tools; and Salesforce.
- Experience gathering, interpreting, and synthesizing data to inform issues for management and other stakeholders.
- Demonstrated skills or knowledge of global internet access and research capabilities.
- Strong critical-thinking and analytical skills.
- Strong written and oral communication skills.
- Ability to interact with people of all nationalities in a culturally sensitive manner.
- Flexible, team-oriented approach to work.
- Ability to obtain and maintain a Secret-level security clearance.
Nice To Haves
- Exposure to international educational and cultural exchanges, or other types of international programming or activities.
- Exposure to U.S. foreign affairs agencies and/or international organizations.
Responsibilities
- Track, verify, and update prominent alumni records.
- Respond to inquiries about individual or thematic alumni records and compile reports.
- Communicate with overseas and domestic users and provide customer support as needed.
- Upload bulk data templates into the Alumni Contact Engagement System (ACES) database.
- Merge duplicate records in ACES.
- Track ACES programs, years, and points of contact.
- Compare statistics from various sources and assist the ACES Database Manager with identifying data gaps and scheduling data requests.
- Assist the ACES Database Manager with an annual review of ACES user accounts.
- Update user accounts when users change posts of assignment or offices.
- Participate in user training sessions and provide customer support.
- Work with the technology team to facilitate and troubleshoot registration for the Exchange Alumni website.
- Collaborate in developing materials and information campaigns for alumni and overseas missions to increase use of the Exchange Alumni website.
- Coordinate the development of content and user engagement for the Exchange Alumni website.
- Multitask, prioritize, and deliver accurate, high-quality work within targeted deadlines.
- Work as part of a team to accomplish tasks.
Benefits
- 100% of employee benefit premiums covered, including medical (PPO or HDHP option), vision, and dental.
- 401(k) matching.
- Short- and long-term disability coverage.
- Pet insurance.
- Professional development and education reimbursement.
- Parking and transit benefits for NY, NJ, ATL, and DC Metro areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
