Alumni Records Specialist-540095

Delaware Nation Industries • Washington, DC

12d

About The Position

The Office of Alumni Affairs of the Bureau of Educational and Cultural Affairs (ECA/P/A) sustains engagement with U.S. government exchange alumni by supporting U.S. Missions worldwide and conducting outreach to nearly 2.5 million alumni in the United States and abroad. Its work strengthens alumni identity, expands networks, supports U.S. foreign policy objectives, and maintains relationships with people who have firsthand knowledge of the United States. The office also manages the Exchange Alumni website, a global online community for alumni of U.S. government-sponsored exchange programs.

The Alumni Records Specialist tracks, verifies, and updates prominent alumni records; responds to record-related inquiries; and compiles reports. The specialist supports the Alumni Contact Engagement System (ACES), including uploading bulk data, merging duplicate records, tracking programs and contacts, assisting with data reviews and user accounts, and participating in user training and customer support. The role also supports website registration troubleshooting, outreach materials, website content, and user engagement in collaboration with technology teams and other stakeholders.

Requirements

• Bachelor's degree.
• At least one full year of specialized experience providing the knowledge, skills, and abilities needed to perform the position's responsibilities.
• Basic familiarity with U.S. foreign policy and international educational and cultural exchanges.
• Excellent computer skills and proven experience with, or the ability to learn, MS Office applications (Access, Excel, Outlook, PowerPoint, and Word), Adobe Creative Suite, email marketing tools, and Salesforce.
• Experience gathering, interpreting, and synthesizing data to inform relevant issues for management and other stakeholders.
• Demonstrated skills or knowledge of global internet access and research capabilities.
• Strong critical-thinking and analytical skills.
• Strong written and oral communication skills.
• Ability to interact with people of all nationalities in a culturally sensitive manner.
• Flexible, team-oriented approach to work.
• Ability to multitask, prioritize, and deliver high-quality, accurate work within targeted deadlines.
• Ability to work successfully as part of a team to accomplish tasks.
• Ability to obtain and maintain a Secret-level security clearance.

Nice To Haves

• Exposure to international educational and cultural exchanges, or other types of international programming or activities.
• Exposure to U.S. foreign affairs agencies and/or international organizations.

Responsibilities

• Track, verify, and update prominent alumni records.
• Respond to inquiries about individual or thematic alumni records and compile reports.
• Communicate with overseas and domestic users and provide customer support as needed.
• Upload bulk data templates into the Alumni Contact Engagement System (ACES).
• Merge duplicate records in ACES.
• Track ACES programs, years, and points of contact.
• Compare statistics from various sources and assist the ACES Database Manager with identifying data gaps and scheduling data requests.
• Assist the ACES Database Manager with an annual review of ACES user accounts.
• Update user accounts when users change posts of assignment or offices.
• Participate in user training sessions and provide customer support.
• Work with the technology team to facilitate and troubleshoot registration for the Exchange Alumni website.
• Collaborate in developing materials and information campaigns for alumni and overseas missions to increase use of the Exchange Alumni website.
• Coordinate the development of content and user engagement for the Exchange Alumni website.

Benefits

• Employer covers 100% of employee benefit premiums, including medical coverage with PPO or HDHP options, vision, and dental.
• Matching 401(k).
• Short- and long-term disability.
• Pet insurance.
• Professional development and education reimbursement.
• Parking and transit benefits for the NY, NJ, ATL, and DC Metro areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level