Alterations Customer Service Representative

Davids Bridal•Arlington, TX

20h

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an exceptional service experience. The CSR welcomes and assists customers in person, by phone, and through virtual chats; manages customer flow and appointments; and may press, steam, or spot-clean garments and ensure merchandise is ready for pickup. The role promotes alterations and personalization services, maintains store and alterations-room standards, supports transactions and inventory processes, and works with store leadership to resolve customer concerns. The position reports to the Store Manager.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior experience with a computerized POS system.
Ability to communicate clearly, provide customer service to multiple customers, solve problems, and resolve or escalate customer concerns appropriately.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
Manual dexterity to use POS terminals, handle money, steam garments, use computers, and receive or initiate telephone calls.
Ability to lift and/or move up to 10 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person, by phone, and through virtual chats, communicating clearly and adapting service to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service vows and operational checklist tasks while addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Proactively address customer concerns and escalate issues to leadership when appropriate.
Explain how alterations can help perfect a dress for an event and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Meet dress-code standards.
Greet and escort alterations customers to and from the alterations area for appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments according to quality-control guidelines before final delivery.
Build long-term customer relationships to support satisfaction and loyalty.
Support inventory management by processing special orders and pickups and maintaining first-quality standards for merchandise.
Support cash-wrap procedures and process transactions accurately.
Seek assistance from the Alterations Manager for customer issues the CSR cannot resolve.
Maintain a clean and well-organized alterations room.
Perform other duties and tasks assigned by store management.